Client Relations Manager

The Clint Mclain Agency Huntsville , AL 35806

Posted 5 days ago

We are looking for a Client Relations Manager here in Huntsville area to create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

We specialize in partnering with employers to provide needed and valuable benefits for employees. We help employers put money back on the bottom line in the form of tax savings and employee retention. The goal is to find opportunities and turn them in long term profitable relationships based on trust and mutual satisfaction.

Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, senior management) to address customers needs

Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team

Benefits

Training and Development

Advancement

Other items to be discussed in the interview process.

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Client Relations Manager

The Clint Mclain Agency