Pella Corporation Grand Rapids , MI 49504
Posted 4 weeks ago
We are looking for a Manager to lead our Project Coordinator team. This position is based in our Grand Rapids office and supports the team, while assisting homeowners, builders, installers, and our sales team to coordinate window and door delivery, service and installations. This is the person who thrives on juggling multiple projects and tasks at the same time and feels accomplished when a project comes together.
Senior Project Coordinator Responsibilities and Duties
Training and mentoring new Project Coordinators
Serving as the day-to-day point of contact for the Project Coordinators
Managing the performance of the Project Coordinator Team, ensuring internal and external customer service standards are consistently upheld
Develop new processes to increase efficiences in the Project Coordinator team
Scheduling installations, delivery, service and order verification by coordinating dates & times with Sales Reps, Homeowners, builders, site superintendents and Installers via phone call, text, and email
Collecting payment from customers
Responding to and resolving customer concerns/complaints
Confirming that all customer requirements have been met and well documented
Using and training on Pella proprietary software to complete all parts of the job
Benefits
The Project Coordinator Manager position plays a critical role in our customers' experience as they go through the window & door purchase and installation process. Your work will make a significant impact!
Learn more about us!
Pella By Horne in a word: https://vimeo.com/565640311/d21a394099
Our Culture: https://vimeo.com/568574292/226fd8e61f
How We Care: https://vimeo.com/580919912/0e0529bb95
Keywords: Administrator, Admin Assistant, Administrative Assistant, Executive Assistant, Scheduler, Logistics Coordinator, Project Coordinator, Project Manager, Office Manager, Senior Project Manager, Senior Project Coordinator, Project Coordination
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to Relocate:
Work Location: In person
Pella Corporation