Client Relations

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 300 company, and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Here at Assurant Recovery Solutions we are a client facing, customer service focused company where we are required to maintain a professional and positive relationship with our clients as well as our internal teams.

What makes us different?

• We value our staff and strive for teamwork by providing several opportunities on a weekly and monthly basis to earn rewards by hitting goals outlined by upper management, as well as going above and beyond the outlined requirements of the position.

• As a company we made the decision to become a work from home team to ensure our staff remains safe in their own homes and to minimize travel time for our staff. We utilize Microsoft Teams as well as Zoom regularly for meetings, trainings, and communication with our internal teams.

Overview of Position:

In this role, you will be the primary point of contact for all clients as well as our internal teams to resolve any client issues, assist with new requests as well as continued follow up on previous communications that remain outstanding daily.

In this role, you will work remotely; however, you must live within 100 miles of Bothell, Washington.

What will be my duties and responsibilities in this job?

• Professional, accurate, and friendly verbal communication skills to answer inbound calls, respond to voicemails within 24 hours, and make outbound attempts to resolve client and internal inquiries regarding questions and concerns relating to the client's portfolio and or accounts from both our clients as well as our internal teams.

• Professional, accurate, and friendly written communication in an email format to send new requests, respond to inquiries, and complete follow-ups with our clients and internal teams daily.

• Working escalations forwarded to our team from our Compliance, Legal, Collections, Data Entry, and Sales departments to obtain documentation and or validation on outstanding requests and or to address concerns.

• Work independently from home while maintaining focus and regular communication with the internal teams.

• Multi-tasking skills to work within multiple programs while maintaining your emails, working the phones, and working your help tickets, also known as Cast daily.

• Attention to detail to review and understand account ledgers, stay compliant with specific client-preferred escalation and contact processes, and understand details of contracts with both past residents as well as clients.

• Regular follow up is to be completed on all requests previously sent that have not been resolved with both clients and our internal teams. This communication is both verbal and written by utilizing the phones and email programs.

• Utilize Outlook, Outlook calendar, and Cast program for reminders and communication.

• Establishing good rapport and relationships with our clients through proactive, accurate, and prompt communication.

What are the requirements needed for this position?

• Strong customer service skills.

• Must be able to type 40 wpm.

• Able to conduct professional communication both verbally and in writing with clients and internal staff via e-mail and phone daily.

• Staying focused while maintaining company expectations and working independently from your home with continued communication throughout the day with our internal teams.

• High attention to detail.

• Be able to prioritize your work day and stay on track independently.

• Tracking and communicating the work you complete on a daily basis.

• Complete client and internal staff's written and verbal requests within 48 business hours professionally and accurately. This will include but is not limited to account updates, concerns, and follow-ups.

• Complete escalated requests from other departments and clients both professionally and with urgency.

• Utilize reminders available within our system to set follow-ups to complete additional outreach as necessary due to non-response on previously requested information.

• Understanding and having the ability to utilize Zoom, Microsoft Teams, Excel, Word, Blink phone system, and Outlook.

• Ability to multi-task within several programs while maintaining accuracy and allotted timeline with the work you are completing.

This position pays $17.50 per hour.