Client Relations And Order Processing Associate (Food Manufacturing)

Client Relations and Order Processing Associate (Food Manufacturing)

Responsibilities:

• Enter orders accurately and promptly into the company ERP system, including order amendments, status updates, and expediting.

• Monitor order status and proactively communicate delays or shortages to customers, ensuring a seamless experience.

• Collaborate cross-functionally to facilitate on-time order deliveries and resolve production or shipping issues.

• Engage daily with customers via email, phone, and in-person to promptly address inquiries and provide exceptional service.

• Develop in-depth knowledge of our food products, ingredients, manufacturing processes, and packaging to assist customers effectively.

• Maintain and update customer and company databases with accuracy.

• Handle and document consumer complaints, ensuring resolution and compliance with customer databases.

• Maintain thorough record-keeping in accordance with company policies and industry standards.

• Listen to customer concerns attentively and provide timely resolutions.

• Coordinate sample requests with warehouse operations for processing and shipment.

• Strive to exceed customer expectations and ensure satisfaction through proactive service.

• Perform other duties as assigned.

Qualifications:

• 2-3 years of experience in order processing, customer service, or related roles, preferably within food manufacturing.

• Proficiency with ERP systems and customer databases.

• Strong organizational skills with the ability to multitask effectively.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Detail-oriented with a focus on accuracy.

• Ability to work well under pressure and meet deadlines.

• Problem-solving skills to address customer concerns efficiently.

• Team-oriented with the ability to collaborate effectively across departments.

• Knowledge of food industry regulations and compliance requirements.

• Understanding of supply chain and logistics processes.

• Familiarity with the company's products, including ingredients, manufacturing processes, and packaging.

• Customer-focused mindset with a commitment to delivering exceptional service.

• Adaptability and willingness to learn and grow in the role.

• Positive attitude with a proactive approach to problem-solving.

Company Requirements:

• Adherence to workplace safety policies and guidelines.

• Compliance with Good Manufacturing Practices (GMPs).

• Adherence to Safe Quality Food (SQF) practices.

What We Offer:

• 40-hour work week.

• Paid Time Off.

• Paid Holidays.

• Medical, dental, vision, life, and disability insurance.

• 401(k) with company match.