Client Relations Administrator

Enablecomp, LLC Franklin , TN 37067

Posted 2 months ago

Our Mission

We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.

Our Vision

We enable healthcare providers to do what they do best.

Position Summary

The Client Relations Administrator is a key contributor and supporter of the Client Engagement Department. This role is responsible for engaging with clients on an executive level by providing service that exceeds client expectations. The Client Relations Administrator will assist the department by creating positive, long-term relationships within EnableComp's client base while providing administrative support to the department.

Key Responsibilities

  • Assist the Department with the goal of helping each client to ensure we are delivering the right services at the right time to meet each client's needs.

  • Assist in the scheduling, organization and participation of regular onsite client visits and collaborate with all parties to ensure appropriate attendance by client and EnableComp personnel as well as relevant content delivery.

  • Generate, review, and submit client reporting on a monthly and quarterly basis.

  • Collaborate with the Client Engagement People Leader(s) to identify client reporting trends, performance anomalies, and other key factors with material impact to the expected service delivery.

  • Assist in escalated client issues and/or concerns.

  • Collaborate with relevant EC departments to identify and report performance variations and key performance indicators (KPI) both internally and externally as needed.

  • Assist in the quality assurance (QA) review of operational policy and procedures related to both internal and external stakeholders.

  • Work directly with EC team to implement client-specific strategies for strategic growth, communication, resolution of open items and maximization of revenue.

  • Document activity within internal and external client meetings for distribution to internal and external stakeholders.

  • Maintain post-meeting list of Actionable Items and work with internal teams to facilitate resolution.

  • Embody the customer engagement vision to support a culture based on transparency and positive behavior.

  • Work directly with Departmental leaders and providing insight into EnableComp's performance; as well as potential solutions to business problems that drive client satisfaction.

  • Other duties as required.

Requirements and Qualifications

  • High School Diploma or GED required.

  • 1-2 years of experience working in customer service, administrative or similar role.

  • Prior experience working in an office environment preferred.

  • Equivalent combination of education and experience will be considered.

  • Experience working with internal teams while serving in a client facing or client support role.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

  • Timely and regular attendance.

  • Strong passion for serving the needs and expectations of the client.

  • Must be a self-starter, able to work independently as well as collaborate with internal team members.

  • Excellent written and oral communication skills.

  • Competent in MS OfficeSuite and Windows

  • Demonstrates a consultative relationship style.

  • Strong analysis and problem-solving skills.

  • Must be able to manage conflicting priorities, while being extremely adaptable and flexible.

  • Ability to work in a fast-paced

  • General office environment; must be able to sit for long periods of time.

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Client Relations Administrator

Enablecomp, LLC