Radian Settlement Services is excited to announce that we are currently hiring a remote Client Relations Account Specialist who is responsible for the overall success of the customer. The specialist will provide support for title and settlement customers while understanding all internal processes of the departments that deliver products and services. The specialist is a resource for operations, sales, and management to assist in managing operational effectiveness, take-away items, relationship building, SLA reporting, on boarding and off boarding activities, order management, and client service.
We have embraced the work from home scenario, this is a nationwide position and can sit anywhere across the US.
Radian Settlement Services is one of the nation's fastest growing national title companies backed by the brand power of the most trusted names in the financial services industry. We've built our culture and company around commitment to quality, unshakeable integrity and dedicated employees! Building on a longstanding culture of innovation, we've grown into a full-service mortgage and real estate services powerhouse. Our culture encourages participation, diversity of thought, innovation, and strong execution. In addition to our competitive salary, employee stock option plan and flexible benefit program we'll shower you with additional perks!
Primary Duties and Responsibilities
Handles all client inquiries via telephone/e-mail while acting as the client facing piece of the organization. Documents/assigns all inquiries in system and follow up is performed as needed until resolution. Identifies escalations and prioritizes them.
Manages 3rd party web sites for purposes of order retrieval/confirmation, communication during processing and uploading of completed reports.
Manages monthly SLA distribution to clients
Performs web demos, creates/resets user IDs & passwords and provides fee quotes for requests that fall outside of standard pricing metrics.
Acts as conduit between the customer and sales/operations teams
Other related duties as assigned
Skills and Abilities:
Proficiency in Microsoft Office (Outlook, Excel and Word)
Knowledge of client-based systems; Attention to detail
Motivated and positive team player; Excellent verbal, written and interpersonal skills
Ability to problem solve and multi-task in a fast-paced environment.
Prior Work Experience
Education and Credentials
Required: Associate/Technical Degree
Preferred: Bachelor's Degree
Other Certifications: High School Diploma and 5 years related experience if a college degree has not been obtained
Why Work With Us:
Competitive Compensation: anticipated hourly rate from $17.80 to $27.60 based on skills and experience. This position is eligible to participate in an annual incentive program.
Our Company Makes an Impact. We've been recognized by multiple organizations like, being included on Bloomberg's Gender-Equality Index, being honored as a Tech 100 by HousingWire, pledging to PwC's CEO Action for Diversity & Inclusion commitment, and receiving the Spirit Award from the MBA's Open Door's Foundation.
Rest and Relaxation. Generous time off starting day one, 9 paid holidays + 1 floating holiday in support of our I&D culture.
Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, and vision.
Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!)
Paid Parental Leave. An opportunity for all new parents to embrace this exciting change.
Employee Assistance and Discount Programs. From helping you navigate the healthcare system, to providing resources and assistance to parents and caregivers of children with development disabilities, to scoring discounts with thousands of retailers.
Pet Insurance. To help protect our furry family members.
Radian is helping to ensure the American dream of homeownership in even bigger and better ways with industry-leading mortgage insurance and a comprehensive suite of mortgage, risk, real estate, and title services.
We are powered by technology, informed by data and driven to deliver new levels of service and innovation to our customers across the residential mortgage and real estate spectrum.
Learn more about Radian at Radian.com.
At this time, Radian is unable to sponsor applicants who require work visas.
Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
Equal Opportunity Employer Details
To learn more about Radian's Code of Conduct and Ethics and workplace conduct, please click [here]. Radian participates in E-Verify [Link] (en espaol [Link]). Learn more about your rights under immigration laws [Link] (en espaol [Link]).
Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail firstname.lastname@example.org.
Radian Group Inc.