Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
ABOUT THE TEAM
As a Client Relations Account Manager II, you will be working in-house at our either our Bolingbrook, IL or St. Petersburg, FL location with a fun and collaborative team.
WHAT YOU BRING
You will have Financial Services (Payments/Credit/Debit) industry experience which is required
You will have relationship building skills and be an advocate for your clients
You will have strong organization skills
You will be a self-starter and able to work independently
You will have 5 years' experience in the financial/banking industry
You will communicate effectively (both spoken and written) and have the confidence to communicate with clients of all levels.
You will have strong presentation skills
WHAT YOU WILL BE DOING
You will act as a primary liaison, be responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
You will be responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
You will develop strong working relationships with assigned clients and FIS resources.
You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
You will interface with clients to determine present and future needs and discusses progress toward solutions.
You may participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
WHAT WE OFFER YOU
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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