Client Relations Account Manager I

Fidelity National Information Services Saint Petersburg , FL 33701

Posted 6 days ago

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM

As a Client Relations Account Manager II, you will be working in-house at our either our Bolingbrook, IL or St. Petersburg, FL location with a fun and collaborative team.

WHAT YOU BRING

  • You will have Financial Services (Payments/Credit/Debit) industry experience which is required

  • You will have relationship building skills and be an advocate for your clients

  • You will have strong organization skills

  • You will be a self-starter and able to work independently

  • You will have 5 years' experience in the financial/banking industry

  • You will communicate effectively (both spoken and written) and have the confidence to communicate with clients of all levels.

  • You will have strong presentation skills

WHAT YOU WILL BE DOING

  • You will act as a primary liaison, be responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.

  • You will be responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.

  • You will develop strong working relationships with assigned clients and FIS resources.

  • You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries

  • You will interface with clients to determine present and future needs and discusses progress toward solutions.

  • You may participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

WHAT WE OFFER YOU

  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • Attractive benefits including vacation/sick pay, private medical coverage, dental coverage, 401K match, Stock options, travel insurance and more!
  • Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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WHAT YOU BRING: The ideal candidate will have prior 2+ years of Client Relations and Leadership experience, knowledge of FIS products/services, and Credit Card experience. * Communicates ideas both verbally and in written form in a clear, concise, and professional manner * Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally * Proven knowledge to represent the enterprise 's entire range of products to the client and of the industry * Proven track record in Client support and/or customer relations * Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge WHAT WE OFFER YOU: At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. 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We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Fidelity National Information Services Saint Petersburg FL

Client Relations Account Manager I

Fidelity National Information Services