Client Relation Rep

Kforce Austin , TX 78719

Posted 3 months ago

Kforce is an award-winning professional staffing and solutions firm that provides strategic partnership in the areas of Technology and Finance & Accounting. Our name stands for KnowledgeForce which describes the experience we've gained since 1962 and the 35,000 highly skilled professionals we engage annually. Each year, our network of over 60 offices and two national recruiting centers provides opportunities across 4,000 companies, including 70% of the Fortune 100. For over 50 years we've thrived on building relationships and having a meaningful impact on all the lives we serve. We believe in acting with integrity, doing the right thing and giving back to our communities. At Kforce, We Love What We Do. We Love Who We Serve.

Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of great people that will cheer you on your road to success!


The Client Relationship Representative possesses the uncanny ability to successfully manage multiple priorities in a high-paced and fast-changing work environment. As a new member of the team, the Client Relationship Representative will receive career-building training along with the opportunity for mentorship from senior team members.


  • Source prospective clients through referrals, networking, social media, internet research, sales leads and direct contact.

  • Schedule and conduct clients meetings to introduce new clients to the value of Kforce, with an end goal of engaging them to utilize our professional staffing services.

  • Prepare and present professional services proposals.

  • Collaborate with Kforce colleagues to facilitate the placement process, which may include presentation of candidates, interview scheduling, client preparation and debrief and salary negotiation.

  • As the client advocate, guide clients thorough the staffing process, ensuring they have full clarity of expectations.

  • Manage relationships throughout the assignment; expand Kforce presence within existing client accounts.

  • Continuously expand the Kforce client base through ongoing new business development.

  • Conduct all interactions with the utmost diplomacy and tact. Maintain confidentiality and treat others with conscientious respect.

  • Connect with candidates, colleagues and clients on a regular basis to develop and maintain relationships, expand industry knowledge, and generate referrals and leads.

  • Stay abreast of current staffing trends and recommend creative strategies to facilitate continued new business development.


  • BA/BS degree preferred.

  • 0-2 years professional experience in a staffing, corporate, recruiting or professional sales environment

  • Ability to develop customer relationship management, consultative and negotiation skills.

  • Proven organizational skills with attention to detail and the ability to self-manage, prioritize initiatives and work well in a team environment with competing demands and tight deadlines.

  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy.

  • Strong internet research skills. Proficiency in MS office, including Word and Excel. Ability to grasp cutting edge technologies.


  • None required.


  • Travel as required, up to 5%.

  • Must have reliable transportation which affords timely travel to client sites within assigned territory.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Services Coordinator


Posted Today

VIEW JOBS 12/19/2018 12:00:00 AM 2019-03-19T00:00 As a Client Services Coordinator, you will be responsible for providing client support to our Sales and Delivery teams. You will be responsible for ensuring excellent client service, event support, account development and administration for any relevant clients.  You will perform an array of tasks such as leading and managing events into fruition, managing the workshop logistic process, fulfilling client orders, creating and maintaining online accounts and partnership working with all teams across the business to ensure a high level of client satisfaction.<br />  <br /> <strong>What you’ll do to succeed</strong><br />  <br /> - Understand and meet the needs of customers and provide help and support to colleagues to ensure customers receive superior service<br /> - Proactively develop strong relationships to maximise on the potential within our clients.<br /> - Manage pre and post-workshop logistics, liaising closely with the sales function to facilitate an excellent customer experience<br /> - Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner<br /> - Proactively develop strong relationships to maximise on the potential within our customers<br /> - Receive, log, investigate and resolve customer queries in a way that builds client loyalty<br /> - Create, manage and ensure accurate information is on Insights online, CRM and Global Order Management<br /> - Produce key reports in line with customer service agreements<br /> - Manage and arrange conference calls and webinars in support of internal and external customers<br /> - Monitor shared email in-boxes to ensure customer enquiries are dealt with or escalated to the appropriate person in a timely manner<br /> - Provide email inbox holiday cover for other roles within the team<br />  <br /> <strong>How you’ll show up</strong><br />  <br /> - With a strong passion for legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards<br /> - You will use your strong communication skills to share relevant information with customers<br /> - Take ownership and responsibility when handling inbound customer enquiries<br /> - You will constantly seek new and innovative ways to meet and exceed our customers' expectations, making recommendations and suggestions to improve processes and procedures as appropriate<br /> - You will ensure your knowledge of our products is current and comprehensive so you are able to describe the features of products and services accurately and relate them to the customer’s needs<br /> - Takes responsibility for their actions and accepts accountability<br /> - Participates willingly in the team and keeps other team members informed and up to date by sharing useful or relevant ideas and information<br /> - Demonstrates the drive and initiative to achieve personal and organisational priorities<br /> - Highly motivated, articulate and meticulous with great attention to detail<br /> - Ability to prioritise and work under pressure with good time management<br /> - A proactive approach to problem identification and solution<br />  <br /> <strong>What you’re great at</strong><br />  <br /> - You will ideally have experience of supporting customers and client relationship managers as part of the sales process and experience of using CRM systems<br /> - You will have solid and proven office administration experience<br /> - Ability to work as part of a team and demonstrate flexibility with regards to working in a continually evolving and demanding environment<br /> - Confident and professional communicator<br /> - Proven ability to work under pressure<br /> - Methodical and highly organised with the ability to think clearly under pressure<br /> - Able to build relationships<br /> - You will have accurate data entry skills and high attention to detail<br /> - Able to handle enquiries by listening to and understanding the needs of customers<br /> - Able to display initiative in problem solving<br /> - You will have good IT skills particularly in MS Word, Outlook, Excel and PowerPoint<br />  <br /> <strong>Other Requirements</strong><br />  <br /> - Minimal travel may be a requirement of this role<br />   Insights Austin TX

Client Relation Rep