If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact firstname.lastname@example.org subject Workday Candidate Login
When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.
The CPM will manage accounts directly and will work closely with CSD / SCSD on account strategy, project strategy and Team management.
The CPM will be directly involved in sales cycle of new customers, managing existing projects and creating strategy for long term key clients.
The CPM will manage a line of project managers and specifically collaborate on long-term strategy. The CPM will also take a leadership role in designing and introducing innovative tools, processes and procedures that create barriers to entry, improve margins and efficiency, increase client satisfaction and expand our business with the client.
The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Program Manager:
Manage a client portfolio of circa $2.5M +
Provide account leadership working closely with CSD/SCSD on specific implementations to achieve customer strategy.
Delivers all output in line with the Welocalize 4 Pillars Strategy of Customer Service, Innovation, Quality and Global Teamwork
Demonstrate mastery of the initiation, planning, execution, control and closure of complex and dynamic projects;
Be capable of managing complex, multi-component, multi-dependency projects in a dynamic environment;
The ability to follow an agreed process, to analyse situations and apply the appropriate process.
Responsible for training PM/SPM's on standard processes
PM/SPM's will be assigned a project teams for with they are ultimately the driving force behind
Expertise of financial requirements of project management and the implications of deviation from standard finance practices.
Strong ability in setting pricing to a commercially viable margin and maintain margin targets throughout project/account lifecycle.
Demonstrate strong ability to maximise margins on a project/account through innovation & global teamwork.
Provide guidance to clients and Enterprise Program Director on strategic pricing
Identify cost control models for large and enterprise projects.
Contribute to proposals and strategic sales opportunities
Ability to build a team in line with project requirements
Ability to ensure that the correct resources are in place to deliver a project successfully
Ability to manage performance issues and, where necessary, to complete a disciplinary process
Supervise, manage, motivate and develop a team of project managers to deliver client projects
Responsible for guiding PM/SPM's on standard processes
Lead and participate in creating Project Management standards
When assigned to specific initiative, provide training and guidance on implementations
Prepare and run face-to-face quarterly business reviews for clients.
With CSD/SCSD, Develop annual customer goals and strategy
Identify and articulate customer business opportunities to CSD/SCSD
Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level.
Knowledge and awareness of business trends
Knowledge and awareness of the competitive landscape. Possess, maintain and apply knowledge of technologies, markets, customers and competitors to support key strategies.
Additional Job Details:
Demonstrated considerable experience in Project Management
Demonstrated experience working internationally or directly with international product development
Experience working in technology related company
Demonstration of localization experience - Experience with Translation Management Systems
Experience in authoring client documents such as SOW's, proposals, processes, and 'post mortems'
Experience in managing financial budgets, budget reconciliation and budget reporting
Solid understanding of estimation process and strategy, incl. execution alternatives, creative solutions to achieve client objectives, alternative pricing and costing schemas, etc.
Strong experience in devising and implementation of innovative and tailored practical solutions in timely fashion
Ability to analyze monthly reports and then devise and implement practical solutions in response to any identified trends or shortcomings.
Ability to travel for work engagements is a must.
Other relevant skills
Good working knowledge of any other localization/translation software is an advantage
Excellent communication skills with the ability to influence
Excellent literacy skills both written and verbal.
Strong sense of ownership of the designated client accounts(s)
Ability to adapt in changing work environment
Ability to consider multiple perspectives in order to devise the most suitable customer and account strategies
Ability to think outside the box
Analytical skills with strong attention to detail
Ability to manage multiple priorities in a fast-paced, time-sensitive and deadline-driven work environment
Positive attitude towards automation and new technologies
Ability to manage large diverse remote teams
Encourages Escalation from their team, to ensure critical decisions get made
Actively Drives their projects and teams and has an positive Impact
Shows good Negotiation Skills And Situational Awareness
Understands the importance of SMART objectives and is Results Orientated
Can establish & Develop Processes and procedures as part of a client program
Understands the need for and can provide Mentoring & Coaching to team members