Client Product Support New Associate

Accenture Contractor Jobs Chicago , IL 60602

Posted 3 months ago

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Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

As a Client Product Support Associate, you will leverage customer service experience, problem solving skills, and attention to detail, to deliver a positive customer resolution. You will enjoy building professional relationships, adapting quickly to change, and demonstrating grit that will inspire others to strive for superior results.

Day-to-day responsibilities may include, but are not limited to:

Develop deep knowledge within a complex product group
Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging
Own tasks end-to-end until they are assigned to specialist
Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas

As an Accenture employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

Location

The work is currently virtual/remote for an undetermined time. Once the client returns to the office, the work will be based at the client premises, located in downtown Chicago, IL. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Hours & Shifts

The role requires ability to work 5 out of 7 days a week, including weekends and holidays, on a 9-hour shift, with 8 hours paid. Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and upon reasonable notice, remain open to working shifts/rotating shifts, and support a rotating on-call support schedule.

Training

Individuals are provided paid training. During the initial ramp up period, individuals will work day hours as determined by the team.

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