Client Platform Lead

Conduent Raleigh , NC 27611

Posted 2 weeks ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Jobresponsibilities include, but not limited to:

  • Participatein creating creative solutions with clients, vendors, management teams, core teams;

  • Determineproject priorities in coordination with client and service center needs;

  • Coordinatethe scheduling and manage all system work requests across global teams;

  • Coordinateglobal resources to ensure task delivery;

  • Conductregularly scheduled project status meetings with global systems staff todiscuss deliverables, challenges, etc;

  • Conduct/participatein regularly schedule project status meetings with client and third party vendors;

  • Prepareand participate in client face-to-face meetings when needed (ie: QBR, sitevisits, project based meetings, etc);

  • Performcost analysis/documentation for new projects and work with management team for

  • PSDdelivery; answer client questions regarding work requests;

  • Create/maintainmeeting agendas (as necessary);

  • Create/maintainproject schedules (full MS Project version and milestones); review with clientand/or vendors;

  • Create/maintainissues and decision logs; review with client and/or vendors

  • Workwith clients and vendors to document functional/business requirements; once finalizedwork with technical team to develop technical requirements;

  • Updatetechnical requirements, as necessary;

  • Create/update/reviewtest plans;

  • Participatein production migrations;

  • Createand perform client/end user/team training;

  • Mentorand advise team members;

  • Workas technical advisor for analyst, programming and testing teams as necessaryfor issues;

  • Liaisonfor user acceptance testing and client accepting testing;

  • Identifyproject risks and potential solutions to management team;

  • Identifypotential billable work to management team;

  • Identifytraining opportunities for systems staff to applicable team leaders;

  • Identifyperformance issues to applicable team leaders;

Requirements:

  • Mustpossess a complete understanding of DB system, interactions with letters, weband HW sister systems;

  • Criticalthinking skills thinks inside and outside the box

  • Discuss/documentcomplex topics with clients/vendors in non-technical terms;

  • Multi-faceted can function as project manager for very large projects and can also perform taskswithin a project;

  • Alwayswilling to pitch in; even to non-assigned clients;

  • Keepingstaff on track; empowering staff to do their best;

  • Organizationalskills is a must

  • Experiencedin DB platforms (PensionManager, DBM, DB7). Hands on experience includes dataloads, data extracts, batch processing, calculation module, calculation supportmodules, interfaces (all), letters and web.

  • Ability to effectively multi-task.

  • Must have strong communication skills(interpersonal, verbal and written)

  • Must consent to, and successfully clear allrequired pre-employment screenings

  • Must be currently eligible to work for anyemployer in the United States

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1836511


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