The Client Partner is responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction. This individual manages the growth and evolution of relationships and can lead complex multi-dimensional engagements that combine design services, consulting, and software development.
Strategy and Growth:
Leads account strategy and planning while identifying opportunities of growth in the account
Develops and strengthens relationships with decision-makers and influencers with the client including executives.
Drives higher value/value-added services and solutions to the client
Continually increases knowledge of the client's business (and industry) to serve as a trusted advisor
Accountable for achieving account growth of revenue and margin
Ensures client satisfaction and drives outcomes
Liaison with Delivery to ensure client needs are fulfilled effectively
Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high-level client issues.
Principal negotiator for client engagements
Experience building trusted advisor relationships
Demonstrated organic growth in assigned accounts
Experience forming and partnering with cross-disciplinary teams within clients.
Selling experience across a wide range of services
Demonstrated experience delivering strong and persuasive sales presentations
Extensive external client-facing experience
Industry experience in financial services. healthcare, med-device, or retail preferred
Experience in managing an account P&L
Extensive client management experience at within a digital agency, management consultancy, or professional services firm
Experience in software development services