Client Partner, Strategic Accounts

The Opportunity:

The Client Partner, Strategic Accounts is a key role focused on managing, nurturing, and expanding Shutterstock's relationship with it. As the primary Account Owner, the Client Partner is tasked with understanding the complex needs of each key client, developing tailored account strategies, and driving product adoption to ensure customer satisfaction and account growth. This role demands a blend of strategic account management with hands-on execution to ensure the success and expansion of our key client partnerships.

The Day to Day:

• Develop a deep understanding of assigned key accounts, their industry, and business challenges to effectively drive expansion and renewals of our solutions.

• Craft and execute strategic account plans that outline the pathway for customer growth and increased adoption of Shutterstock product offerings.

• Regularly communicate Shutterstock's value propositions to assigned accounts, highlighting opportunities for expansion and further collaboration.

• Work closely with Customer Success Managers (CSMs) to monitor product adoption rates and usage patterns, implementing strategies to increase engagement where necessary.

• Proactively assess and understand the evolving needs of key accounts, identifying opportunities to upsell and cross-sell solutions that deliver added value to the client.

• Partner with Business Development Representatives (BDRs) to develop a strong pipeline of new leads within existing accounts, ensuring accurate tracking and follow-up in Shutterstock's CRM system and other tools.

• Oversee the renewal process for assigned accounts, strategically positioning the value of continued partnership to maintain high retention rates.

• Serve as the primary point of contact for any and all customer needs, ensuring a seamless customer experience and the timely resolution of any issues or inquiries.

• Perform ad hoc administrative functions as necessary, such as processing invoices and handling account documentation.

What you'll Bring to the Role:

• Bachelor's degree in Business, Marketing, Sales, or a related field; an MBA is a plus.

• Minimum of 8 years of experience in sales and/or account management (commercial, strategic, client-facing role), with significant exposure to managing and growing large-scale, multi-location, strategic accounts.

• Demonstrated track record of developing account strategies, executing renewals, and identifying upsell opportunities.

• Proficiency in CRM and sales enablement tools, with a strong understanding of sales processes and customer engagement tactics.

• Prior experience working collaboratively with cross-functional teams, including sales, customer success, and product development.

• Knowledge of the digital content and media industry is highly desirable.

• A strategic thinker with a customer-centric mindset and a proven ability to manage and grow key accounts.

• Exceptional interpersonal and relationship-building skills, capable of engaging with senior-level executives and decision-makers.

• Strong analytical abilities to assess account needs and performance, translating data into actionable growth strategies.

• Excellent communication and presentation skills, with the ability to clearly articulate value propositions and complex solutions.

• Highly organized with a proven track record of managing multiple priorities and stakeholders in a dynamic environment.

• Demonstrated proficiency in using CRM systems to manage client relationships and sales pipelines effectively.

Why Shutterstock:

• You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package.

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

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At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

The pay range for this position is below:

• 240,000 - 300,000 per year in New York

Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.