Client Partner

Marketo, Inc. San Jose , CA 95111

Posted 7 days ago

The Portfolio Owner is a billable, customer-facing account leadership role in Adobe's Professional Services team. Reporting to a Practice Director, the Portfolio Owner owns a segment of customer accounts in a practice portfolio and is accountable to oversee the successful delivery of those consulting engagements and foster the ongoing customer relationships.

Responsibilities

Portfolio Ownership

  • Own the success of a defined segment of customer accounts in an industry practice, including customer leadership, account growth, and consulting business KPIs

  • Maintain regular and appropriate communication with customer and internal teams at multiple organizational levels (from engineering teams to C-level executives)

  • Work with operational teams to coordinate staffing, reporting, and business metrics

  • Provide accurate forecasts

  • Review backlog on a consistent basis and ensure projects are actively delivering

  • Elevate and inspire your project teams through caring, effective leadership

  • Ensure proper project management, program governance, resource management and financial controls are maintained by the project teams

Customer Leadership

  • Engage customers as a Client Partner, being the single point of ownership from a delivery relationship perspective

  • Apply Adobe's consulting methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working

  • Be an active leader/sponsor in the delivery of projects with a 50% billable target

  • Attend periodic customer executive and steering committee meetings

  • Drive account strategies aimed at up-leveling customer engagement

  • Help customers build capabilities and manage change

  • Manage customer escalations and drive them to resolution

  • Drive project change requests and extensions

  • Surface opportunities for additional work

  • Partner with Sales and Customer Success Managers to manage customer relationships

  • Actively engage in scope definition and pre-sales review for your accounts

  • Achieve customer satisfaction through successful delivery of a defined scope and successful realization of key business objectives and metrics

Requirements

  • A Bachelor's degree; MBA or relevant advanced degree preferred

  • 5-10 years of experience in a consulting and/or technology professional services organization, management experience preferred

  • Experience working in a customer-facing role, up to and including C-suite executives

  • Demonstrated ability to work creatively and analytically to drive outcomes

  • Proven track record of managing stakeholders and cross-team collaboration

  • Outstanding verbal and written communication skills, including executive presentations

  • Proven negotiation skills

  • High level of energy and personal drive; acts with a sense of urgency

  • Comfortable working in a sometimes ambiguous and continuously changing environment

  • Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance, SFDC

  • Ability to travel to Adobe offices and customer locations as needed, up to 30% travel requirement annually

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.


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