Client Partner

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The Client Partner provides strategic consulting and best practices in the areas of ticketing, marketing, fundraising and fan engagement and is responsible for an assigned group of clients' transaction revenue target while sharing client retention responsibility with the field Sales team.

The Client Partner will manage client relationships and ensure that clients are knowledgeable regarding our software functionality, products and services so that they can maximize the value of the Paciolan partnership.

• Work with clients to develop and implement best practices for their market to drive adoption and meet revenue goals.

• Client Partners will share client retention responsibilities with the field Sales team. Measurement of success is based on achievement towards revenue goals and successful retention of clients.

• Responsible for planning and forecasting annual transactional revenue and presenting monthly analysis on variances.

• The Client Partner is responsible for selling in additional Paciolan products and services, as well as driving participation in Paciolan Partnerships.

KNOWLEDGE AND SKILLS

• Customer relationship skills to create "customers for life" through the ability to listen, follow through, problem solve, go above and beyond, and care for customers.

• Business consulting skills to identify improvement opportunities within our clients' ticketing, marketing and fundraising operations and recommend a plan of action to capture those improvement opportunities.

• Operational skills to implement action plans, work with other units within the company (eCommerce Operations, Marketing, Finance, Sales, Product Development, Professional Services, Customer Service and Technology Operations) and serve as the client advocate to drive internal process improvements, improve the end user experience and increase the revenue opportunity for both the client and Paciolan.

• Quantitative skills to be able to analyze data, forecast transactions, and identify and quantify market trends as they affect our clients' business.

• Interpersonal & Communication skills to effectively interact with clients and business partners across the executive, mid manager and operations levels in a professional, service oriented and leadership role and clearly articulate business and technology issues.

• Presentation skills in order to proficiently prepare and deliver strategic recommendations or visual presentations to mid and executive level staff.

• Technology competency to understand system functionality, including software design and data communication technologies. The Client Partner needs to be able to communicate effectively with business and technology personnel both internally and in our clients' organization.

• Team skills to work closely within the client partner group to increase productivity, encourage cooperation, and set industry best practices. The team is fast paced, results driven, dynamic and team oriented. Candidates should expect to work closely with other team members, be able to manage multiple and shifting priorities and urgent client and internal projects.

• Organizational skills to successfully manage projects and assignments, internal and external requests and prioritize to meet or exceed internal and external expectations.

EDUCATION AND TRAINING

• Bachelor's Degree required; degree in business, marketing, live entertainment/sports management preferred.

• Preferred minimum of 5 years in an account management assignment with multiple accounts (20 - 40) under direct responsibility, simultaneously.

• Strong competence in Microsoft Word, Excel and PowerPoint, and Beautiful AI.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment.

• Ability to travel to client sites or attend events on occasion or as needed.

The approximate base pay range for this position is $95,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.