Client Order Specialist

West Asset Management, Inc. El Segundo , CA 90245

Posted 4 weeks ago

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Client Order Specialist

Position Summary

Position Duties

As a Client Order Specialist, you will facilitate the creation of accounts, contracts and invoices across all Intrado Digital Media products. The job will require product and software expertise as you act as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams. Additionally, you will be responsible for delivering excellent customer service while resolving client billing inquiries in an accurate and timely manner. The Client Order Specialist enhances the customer experience through owning billing query resolution, order review, and client implementation.

In managing and administering the Order process, the Client Order Specialist should:

  • Be accountable for adhering to Business Controls and SLAs;

  • Be responsible for ensuring that approvals are in place;

  • Confirm all documentation is in order before sending for countersignature;

  • Obtain information required to process orders;

  • Initiate order fulfilment and monitor billing to ensure information is correct;

  • Manage cancellation notices and input them through the system;

  • Partner with Account Management and legal;

  • Perform order confirmation and review billing cycles with the customer.

In owning Billing Query resolutions, the Client Order Specialist should:

  • Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;

  • Coordinate with other internal teams where needed, and updates requestor on process of queries;

  • Field client billing queries via phone and email, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

In supporting the Service Team and Business, the Client Order Specialist should:

  • Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;

  • Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;

  • Partner with service teams on specific client cases to understand client asset portfolio and billing;

  • Be a Subject Matter Expert of other teams supported

Minimum Qualifications:

Education:

  • BA/BS degree in Business, Finance, Communications or related field required.

Experience:

  • 1-2 years of professional experience required. Previous order and billing customer support experience preferred.

  • Customer service experience in a fast-paced environment and strong ability to multi-task

Knowledge, Skills and Abilities:

  • Excellent communication skills both written and oral

  • Excellent Customer Service skills

  • IT Literate with familiarity with MS Office (Word, Excel, Outlook) and the ability to learn new systems quickly

  • Familiarity with Salesforce is beneficial

  • Familiarity with a Lead to Cash process is beneficial

  • Familiarity with Contracts is beneficial

  • Excellent telephone manner essential

  • Ability to keep accurate records

  • Positively motivated individual able to take responsibility

  • Polite, persistent and patient

  • Ability to work on own initiative, and as part of a team

  • Flexible approach to working, able to work under pressure.

  • Organized, capable of prioritizing, able to work to agreed deadlines

  • Excellent timekeeper

  • Honest, reliable and committed to the success of Intrado Digital Media

Travel / Physical Demands

Travel typically less than 10%. Office and Work-from-home environment. No special physical demands required.

Our solutions connect people with each other, and the information needed to gain insights for better decisions on the issues that matter most

  • Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer

  • Veterans/Disabled and Other Protected Categories.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Management Engineer

Affordable Engineering Services

Posted 1 week ago

VIEW JOBS 10/20/2020 12:00:00 AM 2021-01-18T00:00 In an era of dynamic change in space, Aerospace is addressing a generation of complex challenges. We operate the only federally funded research and development center (FFRDC) committed exclusively to the space enterprise. Our technical experts span every discipline of space-related science and engineering. Join our team and thrive in a career that matters to the world and you personally. * As a Client Systems Engineer you will develop and maintain plans for client operating systems, application software, and equipment. You will design and administer client management tools for workstation and servers, including management of system configuration, patching, and software lifecycle. KEY FUNCTIONS * Develops and maintain a thorough plan for upgrading the current system including operating systems, application software, and equipment * Exercises a high degree of responsibility for the processes, systems, and tools you create and manage * Conducts independent security control assessment to confirm and establish that controls are implemented correctly * Develops adoption plans, including communications and training, for new software services * Evaluates new technologies and leads cross-organizational teams to analyze, select, implement, and integrate these technologies with existing IT services * Evaluates new technologies and leads cross-organizational teams to analyze, select, implement, and integrate these technologies with existing IT services * Anticipates future IT service needs and investigates the potential of practical solutions * Participates in engineering architectural strategy, including technology standardization and modernization * Works proactively with multiple groups and business units to resolve issues in a timely manner * Acts as an ambassador and change agent to build a culture of continuous improvement * Develops strategies to mitigate end-user issues at an enterprise level * Takes initiative to document best practices and automate solutions REQUIRED II: * Bachelor's Degree * Typically 3 or more years of relevant experience * Experience managing multi-platform Client Management Tools and MDM solutions (SCCM, Intune, Workspace One, JAMF, Ivanti or similar) * Experience in design and maintenance of client management technologies in an enterprise environment * Experience with configuration management and provisioning tools * Experience device management at an enterprise scale * Experience in producing repeatable, reliable, scalable systems * Proficient knowledge in PowerShell writing scripts and automating processes * Working knowledge in services as DHCP, DNS, IIS, MS-SQL, and NPS * Must be comfortable working with mission critical and sensitive systems * Ability to communicate and present ideas to customers and management * Must have ability to obtain and maintain Security clearance issued by the U.S. Government. U.S. citizenship is required to obtain a security clearance REQUIRED III: * Bachelor's Degree * Typically 6 or more years of relevant experience * Advanced experience managing multi-platform Client Management Tools and MDM solutions (SCCM, Intune, Workspace One, JAMF, Ivanti or similar) * Expertise in design and maintenance of client management technologies in an enterprise environment * Experience with configuration management and provisioning tools * Experience in producing repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection * Expertise in PowerShell writing scripts and automating processes * Knowledge in services as DHCP, DNS, IIS, MS-SQL, and NPS * Must be comfortable working with mission critical and sensitive systems * Ability to communicate and present ideas to customers and all levels of management * Must have ability to obtain and maintain Security clearance issued by the U.S. Government. U.S. citizenship is required to obtain a security clearance. Preferred: * MCSE for other Microsoft certifications * CompTIA Security+ * Experience managing macOS or Linux * This position requires the ability to obtain and maintain TS/SCI security clearance and CI Poly, which is issued by the U.S. government.  U.S. citizenship is required to obtain a security clearance. PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS * Ability to sit or stand for extended periods of time. * Ability to use a computer to complete activities. * Ability to communicate with individuals and groups in person, by phone and telepresence. * While performing the duties of this job, the employee will typically work in an office environment. * Intermittent travel to gain access to work areas and buildings Equal Opportunity Commitment The Aerospace Corporation is an Equal Opportunity/Affirmative Action employer. We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued, producing superior customer solutions. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you're an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at 310.336.5432 or by email at ieo.mailbox@aero.org. You can also review The Equal Employment Opportunity is the Law poster and the supplement, as well as the Pay Transparency Policy Statement. Affordable Engineering Services El Segundo CA

Client Order Specialist

West Asset Management, Inc.