The Client Operations Support Specialist I will be responsible for implementation, utilization, and customer service. ePay Support - Portal Payments is a team based in the Omaha office that is responsible for supplier analytics, implementation, campaigning and supplier administration to increase product utilization. The team seeks a motivated, dependable, and detail-oriented professional who thrives in a fast-paced and evolving work environment. The Operations Specialist executes various work requests for implementation and customer maintenance, recurring responsibilities, and special projects.
Complete work requests for vendor onboarding, email campaigns, and utilization/reporting
Daily processing of online or call in credit card processing on behalf of our provider customers
Maintain internal customer satisfaction scores of 95% or greater across all teams supported
Maintain collection of data as needed for each supplier onboarded
Communicate with internal customers
Proficiency in Microsoft Office, particularly Excel
Ability to work on teams and independently
Strong problem-solving skills and attention to detail
Focus on quality and customer service
Ability to organize, prioritize and meet deadlines
Aptitude to initiate projects and complete tasks with minimal supervision
Ability to focus on concurrent project and deadlines
Effective written and verbal communication with customers, peers, and management
Exhibits collaborative, innovative, and inspirational behavior in line with core values
Required Education, Certifications, and Experience
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.
GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolera