Client Operation Analyst

Cushman & Wakefield Saint Louis , MO 63150

Posted 2 months ago

Job Title

Client Operation Analyst

Job Description Summary

The Client Operations Analyst executed selected projects and initiatives with broad scope and high impact to the business. The Client Operations Analyst supports major and complex assignments with long-term business impact, manage complex issues within functional areas area of expertise, and contribute to the overall business strategy. The Client Operations Analyst has responsibility to execute specific initiatives and collaborate with stakeholders across service lines, while enabling exceptional client service and delivering on all aspects of the assigned scope. The Client Operations Analyst will support team members in a matrixed environment.

Job Description

Guarantee effective execution of improvement programs by applying Agile, and Lean methods for prioritization and follow through

Drive effective execution of routine management including a standard and disciplined ritual to check sustaining KPIs and monitor the processes thus sustaining results

Partner with leaders to define and execute business initiatives

Provide advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and quality

Work with key initiative stakeholders to develop project deployment strategy, goals, and priorities

Serve as change agent by stimulating, and institutionalizing business excellence initiatives

Mentor and advise team members in the use of continuous improvement methodology

Conduct regular project reviews to assure accomplishment of key results

Communicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practices

Performs other related duties as required or requested.

Important Education / Certification

Bachelor's Degree required

Lean Six Sigma

Knowledge, Skills, And Abilities

  • 5 years of experience

  • Demonstrated ability to excel in all customer service areas

  • Strong analytical skills; Strong project execution and Project management skills

  • General knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard)

  • Executive level presentation skills, with demonstrated confidence to challenge executives

  • Strong oral and written communication skills; Strong interpersonal skills

  • Knowledge on problem solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniques

  • Strong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project)

  • Ability to travel up to 20%

#LI-Remote

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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VIEW JOBS 8/8/2020 12:00:00 AM 2020-11-06T00:00 Job Title Client Operation Analyst Job Description Summary The Client Operations Analyst executed selected projects and initiatives with broad scope and high impact to the business. The Client Operations Analyst supports major and complex assignments with long-term business impact, manage complex issues within functional areas area of expertise, and contribute to the overall business strategy. The Client Operations Analyst has responsibility to execute specific initiatives and collaborate with stakeholders across service lines, while enabling exceptional client service and delivering on all aspects of the assigned scope. The Client Operations Analyst will support team members in a matrixed environment. Job Description Guarantee effective execution of improvement programs by applying Agile, and Lean methods for prioritization and follow through Drive effective execution of routine management including a standard and disciplined ritual to check sustaining KPIs and monitor the processes thus sustaining results Partner with leaders to define and execute business initiatives Provide advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and quality Work with key initiative stakeholders to develop project deployment strategy, goals, and priorities Serve as change agent by stimulating, and institutionalizing business excellence initiatives Mentor and advise team members in the use of continuous improvement methodology Conduct regular project reviews to assure accomplishment of key results Communicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practices Performs other related duties as required or requested. Important Education / Certification Bachelor's Degree required Lean Six Sigma Knowledge, Skills, And Abilities * 5 years of experience * Demonstrated ability to excel in all customer service areas * Strong analytical skills; Strong project execution and Project management skills * General knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard) * Executive level presentation skills, with demonstrated confidence to challenge executives * Strong oral and written communication skills; Strong interpersonal skills * Knowledge on problem solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniques * Strong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project) * Ability to travel up to 20% #LI-Remote Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. Cushman & Wakefield Inc Saint Louis MO

Client Operation Analyst

Cushman & Wakefield