Client Onboarding Specialist - AVP

Citigroup Inc. Irving , TX 75061

Posted 2 months ago

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Implementation

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 19001854

Description

The Client Onboarding Specialist (COS) is a Client-facing role responsible for all new Citi Commercial Bank (CCB) Client onboarding, inclusive of account opening and certain cash product implementations. The COS has a Client-Centric focus and is the central point of contact for the Client throughout the account opening and product onboarding process responsible for a superlative and streamlined Client Experience. The COS will liaise with the relationship management teams and internal stakeholders as needed to gather all Client information necessary to onboard a Client, open an account and conduct KYC due diligence.

Responsible for the end to end digital onboarding process, they will prefill all currently held Client information in the account and product onboarding packages within the CCB Gateway system and connect with the Client to close any informational gaps identified during this process in order to complete and validate the information. They will ensure that the account and cash product package is complete, consistent, and meets all bank and Global policies governing new CCB accounts prior to submission to the Client KYC team. The COS will also identify inaccuracies or defects that might emerge during the onboarding process and work with the relationship management team, treasury sales and the Client (if necessary) to both explain steps required to resolve these inaccuracies, and help resolve them. The COS will process the account opening and coordinate all new account servicing operations including checkbook ordering, CBusOL enrollment and debit card ordering. They must also have an understanding of the entire suite of cash products and process nuances between them.

The COS will have a strong working knowledge of the KYC process to the extent that they understand what information and documentation must be collected and captured in Gateway and CitiKYC systems. They should be able to answer questions from the KYC team and especially from Clients. The COS must meet quality and productivity standards as well as participate in periodic discussions with management to improve both quality and productivity.

A successful Client Onboarding Specialist should demonstrate the following behaviors

Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

Drives Value for Clients: Enables economic value and positive social impact for Clients, companies, governments, and communities

Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our Clients

Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi's vision and global strategy

Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

Key Responsibilities:

  • Provide superlative Client Experience throughout the onboarding, implementation and KYC process

  • Act as a single point of contact for the Client throughout the onboarding process

  • Guide Clients through the digital onboarding experience

  • Liaise with Client KYC team internally to expedite KYC approval and resolve issues

  • Handle certain low and medium complexity cash product implementations including but not limited to CitiBusiness Online, ACH Web Cash Manager, ACH Positive Pay, Remote Check Deposit, ARP Positive Pay

  • Coordinate with specific product technical support groups in resolving implementation issues

  • Collaborate with different operations teams to ensure delivery of services

Introduce and hand Clients over to the Client Servicing organization after a period of time post successful onboarding and product implementations

Qualifications

Requirements:

  • Client service orientation

  • Excellent communications skills, both verbal and written

  • Strong organizational skills

  • Strong analytical skills, detail oriented, able to work independently, and with the team

  • Knowledge of cash products including extensive knowledge of CitiBusiness Online, ACH Web Cash Manager, ACH Positive Pay, Remote Check Deposit, ARP Positive Pay

  • Extensive knowledge of Know Your Customer (KYC) policies and procedures

  • Knowledgeable of Business Entity Types and Beneficial Ownership

  • Ability to prioritize work

  • Strong problem solving skills

  • Ability to work within a team to achieve a common goal

  • Ability to develop working relationships with business partners throughout North America

Experience:

  • 4-6 years' experience working in similar Client service and implementation management role in the Financial Services Industry

Education Level:

  • Bachelor's Degree or above
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They must also have an understanding of the entire suite of cash products and process nuances between them. The COS will have a strong working knowledge of the KYC process to the extent that they understand what information and documentation must be collected and captured in Gateway and CitiKYC systems. They should be able to answer questions from the KYC team and especially from Clients. The COS must meet quality and productivity standards as well as participate in periodic discussions with management to improve both quality and productivity. 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Client Onboarding Specialist - AVP

Citigroup Inc.