Client Onboarding Associate

American Express Itasca , IL 60143

Posted 5 days ago

Accertify is a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, and payment gateway solutions to merchant customers spanning diverse industries worldwide. Accertify's suite of products and services help e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue.

The Client Onboarding Associate will be responsible for investigating cases of fraud involving use of charge cards reported lost or stolen, cash refunds, nonexistent accounts as well as reputational fraud for various industries.

Essential Duties and Responsibilities:

The Client Onboarding Associate is responsible for the assisting in successful deployment of the various components of Accertify's Interceptas fraud prevention platform.

These responsibilities include:

  • Work with the Accertify Professional Services team and assist on the most effective deployment of our Interceptas platform for clients

  • Create, deploy and test fraud transaction screening rules

  • Configure Fraud Analyst user interface to Customer specifications

  • Perform on-site Customer training

  • Create client-facing Project Documentation and Training materials

  • Develop strong relationship with Customers to deliver exceptional service and ensure that client expectations are exceeded

  • Assist with additional duties as defined by Leader

  • Job requires extensive travel

  • 1 year of experience in fraud prevention in an online consumer-facing high-transaction environment

  • Bachelors Degree preferred

  • Excellent communication abilities, both written and verbal including an excellent knowledge of the Microsoft Office Suite

  • Previous experience conducting Group Training or excellent Presentation skills

  • Must be collaborative and solutions oriented

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Client Onboarding Associate

American Express