Client Manager II

JB Hunt Lowell , MA 01850

Posted 4 months ago

Job Opening ID:
00322462 Client Manager II (Open)

Job Title:

Client Manager II

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

Job Description Summary:

Responsible for JB Hunt's relationship with several of ICS's national client corporate decision makers. Will Includes profitable retention and growth. Nature of accounts stretches across several or all of our regions, incumbent is single point of contact to ensure customers receive uniformity in our business practices and relationship management.

Job Description:

ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.

  • Execute the spirit and methodology of ICS's Customer Value Delivery for assigned clients. (Understand, Deliver, Measure and Anticipate).

  • Work to ensure retention of current business as acceptable profit levels; this includes analysis of operations execution, P& L analysis, forecasting business changes, pricing and both internal and customer presentations.

  • Ensure business development to include completing and operational design or directing support personnel in design process as well as pricing and presentations.

  • Ensure that direct reports continue to grow their knowledge and skills related to our business and business/relationship management to increase both value to themselves, our customers and our corporation. Focus on customer communication management.

  • Work closely with Operations to ensure they have the tools, knowledge, training and support they need to perform their responsibilities for startups and changes to existing accounts.

  • Develop and implement uniform practices and methodologies to ensure clients receive equivalent but high level of service from each account location regardless of operational region.

  • Monitor AR status and work to keep clients in line with contract rules.

  • Responsible to take a lead or key role in special projects, often includes expansion of service for our clients.

  • Perform other related duties as required or assigned.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Incumbent must be able to handle a fast-paced, stressful work environment and be on-call as needed.

  • Transportation experience and the ability to work flexible hours is required.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Two to four year degree from an accredited university and one to two years experience as a Carrier Sales Coordinator or equivalent experience and/or training.

  • Expert in sales techniques of prospecting, qualifying, and closing customer leads.

Preferred Qualifications:

Qualifications:

Education:

Language:

Work Experience:

Certifications:

Competencies:

Communication, Creativity (JBH Rating Scale), Customer Service, Decision Making & Problem Solving, Working with Others

Responsibilities:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."


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Client Manager II

JB Hunt