Hewlett-Packard Company Philadelphia , PA 19107
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The Client Manager is a direct client contact position responsible for leading delivery of in-scope contracted services and seeks opportunities to increase revenue.Responsible for meeting P&L, as well as growing the account through the change order process for assigned customer accounts. The ideal candidate will be based in either the Philadelphia or Pittsburgh area.
Management level definition:
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Owns the customer operational business relationship of mid-size to large domestic accounts. Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan. Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. Conducts and reviews expense/cost target commitments for highly complex service deliveryrequirements. Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & driving corrective action plans. Ability to effectively and proactively manage medium risk projects. Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements; identifying & recommending optimization while managing scope, resources & coordination. Contributes to account service delivery plan. Identifies incremental revenue opportunities. Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes. Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.
Education and Experience:
Knowledge and Skills:
Ability to build & manage strong customer relationship.
Influence & negotiation skill.
Ability to apply business management & financial concepts to analyze business needs.
Ability to prepare clear, concise and persuasive communications for multiple audiences,including demonstrating effective writing, presentation skills, listening actively and projecting atrustable image.
Ability to understand & analyze an issue or problem to implement a corrective action plan.Applies appropriate technical knowledge and methods to resolve business issues.
Ability to proactively & effectively manage risk on low to medium risk projects.
Consistently applies Quality & Continuous Improvement Plans.
Ability to develop & present high impact message to customer.
Moderate Industry sector knowledge (finance, manufacturing, etc.).
Crisis & conflict management.
Ability to lead cross cultural, cross tower & cross business team for effective & efficientcustomer support.
Acts as a client manager in medium engagements.
Leads a small to medium size AST/delivery team.
Works at local or regional level.
Supports Single Region.
Moderate delivery portfolio.
Standard delivery methodology.