Buyers Edge Platform Lake Worth , FL 33454
Posted 2 weeks ago
Who are We?
Source1 is the leading data and technology company specializing in hospitality procurement. As a Buyers Edge Platform brand, Source1 goes beyond conventional solutions, offering innovative procurement strategies, flexible supply chain management, and tailored strategic services. Our commitment to hospitality success is reflected in providing our members with exclusive access to nationally contracted pricing on essential everyday supplies and services, dedicated account management, and seamlessly integrated data and technology solutions. At Source1, our customized solutions are designed to not only add significant value but also unlock unparalleled savings potential for hospitality operators.
Who are we looking for?
Source1 is seeking to hire a new Client Manager! In this position, you will be responsible for managing new and current accounts. You will work closely with clients to add additional account revenue by adding new programs. You'll manage accounts in conjunction with the Sales team and be a key piece in a team driven culture. This position requires high energy and strong interpersonal skills, as communication within the team and with clients is crucial.
This position is hybrid-based Mondays, Tuesdays, Wednesdays and Thursdays out of our Lake Worth, FL office and work from home on Fridays. We are unable to offer sponsorship for work authorization for this role.
Your impact:
Minimum of 50 daily client outreaches (calls, emails, campaigns, etc.)
Establish and deepen client relationships by understanding their business objectives and providing exemplary support as their primary contact within Source1
Conduct weekly, monthly, and quarterly meetings with clients on updates, information, concerns, and new opportunities
Serve as the client's voice within Source1
Keep organized for both the internal team, as well as the needs of the clients
Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
Identify opportunities for potential upsell
Organize and conduct onboarding of clients
Work together with VP of Client Relations to build and maintain client relationships
Keep all applicable people in the loop
Organize, schedule, prepare and conduct business reviews on a quarterly basis
Maintain timely follow-up for any client requests
Log all activities, communication, and client data updated internal and external within the CRM systems and databases
Market new programs and services to clients
Provide frequent updates on project progress
Must be comfortable being the point person for the client and internal departments
Have a full understanding of Source1 interaction with Platform brands
Work with other departments in driving additional revenue through direct manufacturer programs
Be available to travel to visit clients face to face
Facilitate customer portals
About you:
4-year Bachelors' or Associate's degree preferred
Hospitality experience is a plus
Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency
Customer service and sales calling experience
Ability to travel up to 25% of the time
Valid, unrestricted driver's license with the ability to rent a car
Salesforce or other CRM experience
Strong interpersonal and verbal and written communication skills
A strong sense of urgency
Strong ability to adapt to change
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it! We also have half-day Summer Fridays!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Buyers Edge Platform