Jpmorgan Chase & Co. Newark , DE 19712
Client List Screening Business Support Analyst
Req #: 180092507
Location: Newark, DE,US
Job Category: Compliance
This position is part of the firm's Alert Operations and Compliance List Screening Program Management team. The team covers both global and business-aligned functions supporting the firm's AML, Sanctions and Anti-corruption programs. This team works in partnership with the Data Management, Coverage Strategy, Global Compliance Technology, and Investigations teams.
A successful candidate possesses strong analytical ability; the ability to work independently and take initiative on various projects and daily support functions, along with being highly adaptable to change. In addition, successful candidates exercise sound judgement, and observe the highest degree in confidentiality in the handling of information received in connection with their responsibilities. A CLS TOPS Analyst will be able to deliver results, by setting goals and communicating accurate timelines to support long-term strategies in business objectives.
As a member of the CLS Testing Operations and Production Support team, you will be responsible for analyzing complex issues pertaining to CLS & Sanctions escalations system functionality, missing files, or data issues, with the ability to meet critical timeline and deliverable SLAs
Identify business issues, and utilize business knowledge to identify root causes while proposing strategic solutions.
Communicate with end users to resolve complex queries. Articulate step by step instruction in a cross-functional team environment
Partner with production teams to capture and triage defects and various system enhancements
Liaise with Technology teams to follow defects through to resolution and implementation
Identify potential tactical and strategic enhancements for CLS Operations & Sanctions escalations team.
Partner with PCG teams to assist with communicating training and procedural modifications
Function as a key contributor with demonstrated knowledge of all in scope operating systems
Assist with Business Exploratory script testing of unreleased system functionality, and Post Validation Testing for Technology releases and implementations
Build relationships with Operations Management, and provide daily support across all leveraged applications. Maintain stakeholder relationships with Data Management Operations, Vendor Management, various Technology teams, Business Analysts, LOB Relationship Managers, and Compliance groups. Establish strong working relationships with CLS TOPS team members.
1+ years' experience in Global Compliance Operations preferred
Bachelor's degree or work experience equivalent required
Working knowledge of Sanctions/Sanctions escalations, PEP and Negative Media risk areas
Working knowledge of Money Laundering/Terrorist Financing (TF) risk areas
Demonstrated adherence to controls and standards
Proven ability to work well in a high-pressure and dynamic environment, and develop/maintain strong relationships with several cross LOB teams
Demonstrated ability to work across organizational boundaries to accomplish common objectives, including the appropriate escalations in the organization to ensure timely resolution of defects
Ability to maintain a professional & personable demeanor and have excellent skills in the following areas: Analytical ability, ability to multi-task, effective oral & written communication, presentation skills, issue resolution, attention to detail, data mining, working independently, problem-solving ability, and business process and procedure comprehension.
Strong Proficiency in MS Office applications.