Client Launch And Operational Support - Hybrid

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TES Staffing Fairport , NY 14445

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TES Staffing is thrilled to be partnering again with a progressive and employee centric commercial insurance company in Fairport. This company has a nationwide presence and is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast and are customer-focused and willing to challenge the status quo, this company and role might just be your next journeyWe are looking for bright, motivated, and driven individuals to join their team and help accomplish their mission of combining insurance know-how, innovative technology, and world-class customer service. Details:

Pay: $17-19/hr to start. Pay increase after contract period to $21-23/hr
Schedule: HYBRID: Two days a week MUST be in office. Tuesday or Wednesday, and then another day of your choosing.
Hours: 8:30-5:30pm
Contract to hire

We’re looking for a Client Launch Specialist to provide operational support to our internal teams, carriers, and partners; responsible for the timely and accurate set-up of client accounts. As a Client Launch Specialist, you’ll maintain a high-level knowledge of the services supported by our business and ensure timely and accurate problem resolution to create an awesome client experience.What You'll Do:

Set up new Workers’ Compensation and Disability policies – this is largely data entry. It’s ok if you don’t have experience in Insurance- we have an incredible training program to teach you!
Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (SalesForce, Epic, Zendesk, Agency Dashboard and Docusign)
Timely and accurately address assigned tickets in ZenDesk
Place outbound calls and assist with inbound calls as needed
Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll partners, etc.)
Provide necessary documentation to state and federal insurance agencies as well as our insurance partners
Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments

What We Need:

1+ years working in a customer service environment
Detail-oriented and high level of accuracy
Must be self-motivator and self-starter
Positive “can-do” attitude and a desire to contribute to a growing, energetic work environment
Strong organizational skills and ability to prioritize workflow
Ability to multitask and successfully operate in a high volume team environment
And if you are so lucky to have worked in the insurance industry – it’s viewed as a huge plus!

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other

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