Client Implementation Specialist II (Cox Business)

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Client Implementation Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid

• Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Cox, we believe in creating outstanding experiences for our customers.  That means having a team of capable, engaged people who understand the art of authentic conversation and effective communication.  Of course, some of those team members also excel at such organizational talents as coordinating projects, handling inquiries, and even supporting high functioning sales channels.  The most amazing part?  They're able to do all of this virtually, with minimal supervision!

If this sounds like you, you might be a candidate for the job of Cox Business Order Management Specialist.  Stick around…we've got more to share about this inspiring - and challenging - opportunity.

What You'll Do

• You'll be a true coordinator of Cox Business customers, as you handle the details on projects (new ones, upgrades, downgrades, transfers, and more).  You'll collaborate with our sales organization on projects, taking input from customers, converting that input into an order, and getting them set up for installations and other engagements.

• You'll ensure we have all the proper documentation entered properly, while serving as the glue that keeps our sales, engineering, and field partners connected.  This means everything from scheduling orders to verifying accuracy of service codes, pricing, and more.  Think of yourself as the sales teams' wing-person, by their side with orders from the initial sale until the order is submitted.

• You do all this because of your dedication to our customers.  In fact, you'll show up for our customers in a way that makes them feel like they are the only person we're working with, making sure they are satisfied with each step of their journey.

• All of this, and much more, is done from the comfy confines of your own home office, so we're looking to you to be self-starting, disciplined, and able to juggle the demands of work with the potential distractions of home.  But. hey, you've been doing that for a while now, right?

What's In It For You?

At Cox Business, we reward your hard work with meaningful benefits.

• First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

• We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

• We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Qualifications

Who You Are

As we've mentioned, you've got serious communication and customer service skills.  You're comfy flying solo but also appreciate the collaboration that comes when you work with a team.  You dig into details and hit deadlines out of the park.

Minimum:

• High School Diploma/GED and 3 years' experience in a related field ((i.e. Administrative, Data Entry etc.). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

• Excellent interpersonal and customer service skills, the ability to work independently and as part of a team

• Ability to meet deadlines with attention to detail

• Works effectively with teams throughout organization

• Highly proficient in Word and Excel

Preferred:

• Experience in telecommunications industry desired

• Knowledge of ICOMS and OMS (order management systems)

Join the Cox family of businesses and make your mark today!

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.