Client Implementation Manager

Msci New York , NY 10007

Posted 2 months ago

Position Overview

Implementation Managers work directly with clients across all market segments (front and middle office), including hedge funds, banks, brokers, wealth managers, asset managers and pension plans. Implementation Managers direct and coordinate all work efforts internally and work with the client throughout the on-boarding process, which is organized as an implementation project, and which results in an enterprise solution in which our risk, performance and analytics products are integrated into the client's investment process. Implementation Managers manage several client on-boarding projects simultaneously. They form and lead virtual teams, along with Implementation Consultants, Risk Consultants, Product Mangers, Client Services and Sales, dedicated to the clients.

Scope of Responsibility

  • Take full responsibility and accountability for managing client implementation projects from initiation to seamless transition into operational service

  • Lead the presentation of Implementation Services during pre-sales and contract negotiations with clients and make recommendations on best practice of implementation in order to maximize the likelihood of success

  • Ability to understand clients requirements (analytic and technical) to translate into a well-defined solution architecture

  • Ability to recognize, document and integrate in the solution planning any solutions gap that would require specific produce development to meet client requirements.

  • Prepare and present clear and detailed project plans and solution definitions that comprise all deliverables that will be documented in the contract with the client

  • Understand, analyze and configure technical aspects of the client workflow

  • Organize resources required and establish milestones and timeframes internally and with clients

  • Coordinate internal and external effort to complete all planned tasks and resolve all unplanned issues

  • Communicate project status/issues/risks via appropriate media at agreed frequency

  • Report on project status on a regular basis with all stakeholders efficiently

  • Identify and communicate risk factors that might delay a deliverable or threaten effective project completion

  • Escalate issues and risks to project stakeholders in a timely and effective manner

  • Define success criteria , establish and manage reasonable expectations, internally and externally

  • Prepare internal and client project deliverables during transition to operational service

  • Follow implementation best practice and create best client experience during the project

Specific Knowledge/Skills

  • At least five years of successful project management experience of large scale implementations in a client-facing role in the financial service industry

  • Knowledge of and experience with a variety of information technologies, including portfolio or risk management systems

  • Excellent understanding of financial products is required: equities, fixed income, derivative products and financial risk management techniques, portfolio management theory and performance attribution.

  • Project management certificate including Agile techniques (e.g. PMP, PRINCE2)

  • Strong communication, organizational, negotiating and problem solving skills

  • Self-reliant, detail-oriented and a fast learner

  • Excellent in team work and collaboration

  • Bachelor's Degree required, preferably with a finance or engineering focus

  • CFA or FRM certification or MBA or Masters degree in finance or engineering is preferred

Desired Experience

  • Knowledge of and experience with a variety of information technologies, including portfolio or risk management systems

  • Excellent understanding of financial products is required: equities, fixed income, derivative products and financial risk management techniques, portfolio management theory and performance attribution.

  • Project management certificate including Agile techniques (e.g. PMP, PRINCE2)

  • Strong communication, organizational, negotiating and problem solving skills

  • Self-reliant, detail-oriented and a fast learner

  • Excellent in team work and collaboration

  • Bachelor's Degree required, preferably with a finance or engineering focus

  • CFA or FRM certification or MBA or Masters degree in finance or engineering is preferred

Desired Qualifications

Knowledge of front, middle, and back office functions at a buy-side investment firm

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

Job Number:

Location:

Job type:

Category:

Job Level:
180001BV

New York, NY

Full Time

Analytics

Vice President


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Client Implementation Manager

Msci