Teledoc Lewisville , TX 75067
Teladoc Health is hiring a Client Implementation Coordinator! In this fast-paced role, you will support the Client Implementation Specialists by coordinating back office tasks associated with the Implementation of Teladoc Health clients, as well as reimplementation of existing client processes as client requirements change. The Implementation Coordinator will, based on the strategic guidance provided by the Client Implementation Specialist, initiate tasks to the various operational, IT, Data Transfer, Marketing and Product teams.
WHAT YOU WILL BE DOING:
Initiate various tasks in support of Client Implementations to Teladoc Health internal departments, as necessary, using Redmine, Salesforce, ZenDesk, etc.
Track and report on the status of key milestones related to Configuration, Data Transfer, IT, and Fullfilment.
Accountable to become fully cross-trained to allow for an in depth understanding of the full back office process and the dependencies of each department.
Own mail file process to ensure appropriate mailings go out for clients (Welcome Letters, Seasonal Mailers, Special Mailings).
Own reporting for Client Implementations team regarding all implementations.
Special projects as assigned.
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Ability to manage multiple tasks simultaneously.
Strong internal communication skills, including the ability to work with all departments (IT, sales, marketing, operations) and all levels of the organization.
Teamwork: Work closely with business partners to ensure appropriate follow-up of identifying client needs and action items.
YOU MUST HAVE:
2+ Years in Operations or a client facing role.
2+ years of experience in Healthcare (Hospital or Health Insurance), Insurance.
Microsoft Suite (Excel, Word, PowerPoint, Access, Outlook) experience preferred.
Excellent analysis and organization skills.
Dedication and willingness to work hard often under high production pressure.
Self-starter, initiator, strong organizational and interpersonal skills a must.