Client Implementation Associate

Employer Direct Healthcare Dallas , TX

Posted 3 weeks ago

This position will provide client implementation support within the Operations group across the teams various goals, initiatives, projects, and day to day functions. Key responsibilities will be assisting in client implementations, monitoring and maintenance of third-party integrations, development of scalable processes, ensuring adherence to operational standards, and helping enhance our operational framework and documentation. The successful associate will have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholders needs.

Responsibilities and Duties

General:

  • Identify opportunities for innovation, efficiency, and consistency within department and cross-functionally as appropriate.
  • Collaborate cross-functionally with different departments in support of successful implementation execution.
  • Provide regular input to the Sr. Manager, Client Implementations on process improvements and best practices.
  • Support development of key Operational improvement projects and initiatives.
  • Implementation Hub Clients: status aggregation, guidance, tracking, and communication. Internal & external resource for the implementation process.
  • Facilitate internal & external meetings and presentations to provide status updates and make decisions relative to client setup.
  • Become a subject matter expert on reporting and integrations for client implementations. Be a first point of contact for operations escalations in this area.
  • Process documentation document stakeholders, purpose, systems, data & procedural dependencies, inputs & outputs, and process flows.
  • Develop external documents and guides.
  • Project and Change Management: confirm all requirements are gathered, established processes are followed, track workstreams from set up to completion.
  • Monitor and Support: monitor performance and accuracy of active integrations and reporting. Investigate issues, provide solutions, and ensure changes resolves existing issues.
  • Maintain inventory of integrations and reporting.
  • Develop and maintain external facing EDH documents and guides.

Client Implementations:

Third Party Integrations / Reporting:

Requirements

  • Bachelors degree required
  • Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
  • 3-5 year's experience in project management life cycle
  • Ability to perform successfully in a high-pressure, fast-paced working environment
  • Excellent problem solving and decision-making skills
  • Solid organizational skills, including attention to detail and ability to multi-task
  • Excellent verbal and written communication skills
  • Proficient in MS Office suite. Excel proficiency strongly desired

Key Competencies

  • Critical thinking with problem solving skills
  • Communication skills including
    • Customer-Service skills
    • Writing skills
    • Listening skills
    • Speaking skills
  • Decision making
  • Teamwork
  • Adaptability
  • Business acumen

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave
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Client Implementation Associate

Employer Direct Healthcare