Client Experience Project Manager

Alliant Group Houston , TX 77020

Posted 3 months ago

As a national consulting firm focused on beingthe voice to the middle market, our mission is simple: Strengthening Americanbusinesses. How do we do this? We hire the brightest talent with the mostdiverse backgrounds who are obsessed and passionate about making a difference.We are seeking your expertise as a multi-talented attorney, leader, consultant,business developer, and industry expert who is ready to join our "a"team.

As a Client Relations Associate, you will ensure that all ofour clients and CPAs are receiving exceptional client service throughout their engagementwith our firm. You will manage and foster these relationships by acting as akey liaison both internally and externally. You will orchestrate strategicmanagement of every project through collaboration with all departments atalliantgroup. The Client Relations role is to ensure that all clients'expectations are exceeded and firm wide profitability is increased through theact of making every client into a Raving Fan.

Responsibilities:

  • Create organic Raving Fans by delivering an A work product and an exceptional client experience. Raving fans are generated through repeat business, client referrals to new business and written testimonials

  • Work closely with clients in multiple industries

  • Research relevant technical topics relating to our clients

  • Update and maintain project milestones and action items in Excel

  • Conduct client calls, draft and review client and CPA correspondence

  • Develop strategy on client deliverables and client experience using knowledge of tax code and industry expertise

  • Learn and become proficient in application of Research & Development tax code to various client industries

  • Proactively drive solutions on any project issues by uncovering the root cause and developing an action plan through collaboration with various departments and executive management

  • Ability to clearly and concisely articulate complex strategy to C-level executives

  • Deadline driven, detail oriented, and expert in time management

  • Ability to work well in a fast paced, high performance environment through diligent prioritization and organization

  • Expectation of confidentiality in all business matters

Qualifications:

  • Bachelor's degree required

  • 1 year in Project Management

  • 2 years in client service for C-level and/or premier clients

  • Management or leadership experience preferred

  • Ability to resolve problems through critical thinking and diligent follow through

  • Exceptional verbal, written and interpersonal communication

  • Conducts self with the utmost professionalism and confidence

  • Self-starter and driven to produce positive results

  • Proficiency in Microsoft Office Suite

What's in it for you?

A high performance culture, career growth opportunity, full benefits package, 401k,free parking, paid lunch daily, and the ability to make an impact.

Never follow, always lead. We dare you. alliantgroup.


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Client Experience Project Manager

Alliant Group