As a national consulting firm focused on beingthe voice to the middle market, our mission is simple: Strengthening Americanbusinesses. How do we do this? We hire the brightest talent with the mostdiverse backgrounds who are obsessed and passionate about making a difference.We are seeking your expertise as a multi-talented attorney, leader, consultant,business developer, and industry expert who is ready to join our "a"team.
As a Client Relations Associate, you will ensure that all ofour clients and CPAs are receiving exceptional client service throughout their engagementwith our firm. You will manage and foster these relationships by acting as akey liaison both internally and externally. You will orchestrate strategicmanagement of every project through collaboration with all departments atalliantgroup. The Client Relations role is to ensure that all clients'expectations are exceeded and firm wide profitability is increased through theact of making every client into a Raving Fan.
Create organic Raving Fans by delivering an A work product and an exceptional client experience. Raving fans are generated through repeat business, client referrals to new business and written testimonials
Work closely with clients in multiple industries
Research relevant technical topics relating to our clients
Update and maintain project milestones and action items in Excel
Conduct client calls, draft and review client and CPA correspondence
Develop strategy on client deliverables and client experience using knowledge of tax code and industry expertise
Learn and become proficient in application of Research & Development tax code to various client industries
Proactively drive solutions on any project issues by uncovering the root cause and developing an action plan through collaboration with various departments and executive management
Ability to clearly and concisely articulate complex strategy to C-level executives
Deadline driven, detail oriented, and expert in time management
Ability to work well in a fast paced, high performance environment through diligent prioritization and organization
Expectation of confidentiality in all business matters
Bachelor's degree required
1 year in Project Management
2 years in client service for C-level and/or premier clients
Management or leadership experience preferred
Ability to resolve problems through critical thinking and diligent follow through
Exceptional verbal, written and interpersonal communication
Conducts self with the utmost professionalism and confidence
Self-starter and driven to produce positive results
Proficiency in Microsoft Office Suite
What's in it for you?
A high performance culture, career growth opportunity, full benefits package, 401k,free parking, paid lunch daily, and the ability to make an impact.
Never follow, always lead. We dare you. alliantgroup.