Client Experience Lead

Benefits/Perks

Competitive Hourly Wage

Product and Membership Commission

$5 facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, Vision Benefits for full-time employees

Paid Time Off for full-time employees

Company Overview

At Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We've been named "Best Facial" by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you're at your prime. We believe every day should be your Heyday - we happen to start with skin.

Job Summary

You are the foundation of our success as an organization. You are an expert in creating world-class client experience in our shops. You deliver this experience by connecting with our clients, sharing product recommendations, anticipating their specific needs, and resolving all questions, and leading a team.

Responsibilities

Provide high-level client service and hospitality to clients: including in-person, over the phone, and through email. Sets an example for the entire Shop

Work in conjunction with the Shop Manager to process, record, and respond to schedule adjustments

Owns the balancing of Skin Therapist appointments in our booking system

Manage staff on shift, including but not limited to: deployment, delegation, trouble shooting in the moment

Assist in daily shop tasks and projects, including

Cleaning

Assisting with laundry and folding towels

Preparing for inclement weather

Sanitation Checklist Follow Up

Follow protocol to address staff call-outs and no-shows

Ability to open and close the shop effectively

Demonstrate product knowledge, assist with re-stocking products, receiving and entering inventory, and be able to assist clients with product sales and returns

Provide in the moment feedback on task-related skills

Maintain a positive attitude and take initiative

Knowledge of treatment room set-up and breakdown in accordance of Heyday standard

Assist with the training and coaching of new hires for the Host team

Follow up on Kustomer Platform to ensure all client contacts are up to date

Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

Qualifications

Must have outstanding customer service and problem-solving skills

Must be confident when recommending memberships, packages, and product

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be willing to initiate tasks and perform duties without direction

Must have excellent communication skills (verbal and written) and be able to work with a wide range of personalities

Must have a positive, can-do attitude

Must have a friendly and professional phone and email etiquette

Must have superior organizational skills

Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.