Client Experience Coordinator

Description

JOB DESCRIPTION:

• Serves as the point person ensuring consistent and clear communication regarding prospective surgical patients with physician.

• Assists in the development and assumes responsibility for the implementation of marketing and surgical consultation conversions for the practice, which includes relationship building with current and prospective patients, managing and successfully implementing surgical acceptance strategies, and development of a referral network.

• Serves as the point person ensuring proper communication with current and prospective surgical patients, with physician, staff colleagues, and referring physicians.

• Employee may work under general supervision and receives general guidance on work priority with substantial employee latitude.

• Converts surgical consultation patients to surgery and creates excitement about prospective surgery options.

• Develops physician referrals via monthly sales calls, follow-up correspondence, development of educational materials, and staff training.

• Serves as key contact for cosmetic surgery inquiries including those from patients, physicians, and staff members.

• Coordinates patient seminars, including invitations, presentations, refreshments, and strategic follow-up.

MINIMUM QUALIFICATIONS:

• Bachelors Degree in communication/marketing/business emphasis preferred.

• Equivalent work experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice may be substituted in lieu of a bachelors degree.

• Two (2) years related experience in sales, marketing, business, customer service, hospitality, travel industry or with a surgical practice.

• Experience using various software packages including database applications, spreadsheets, and word processing.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.