Client Executive Manager, Tax Large

The Client Executive Manager will lead their team of professionals towards achieving retention and upsell targets within the Tax Workflow Large segment. The CE Manager will direct their team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve our customer's problems.

About the Role

In this opportunity as Client Executive Manager, you will:

• Maximize total renewals and new sales growth by promoting the sale of industry leading research, tax compliance, accounting and advisory products

• Recruit, coach and develop an effective team of sales professionals capable of delivering retention targets, new sales quotas, key product sales.

• Direct sales professionals on retention management and forecasting.

• Direct and inspect use of technology - enablement tools, and CRM compliance.

• Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives.

• Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development.

• Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service.

• Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals.

• Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.

• Counsel and provide guidance towards employee relations situations and performance management concerns.

• Conduct annual performance and salary reviews.

• Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner.

• Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division.

• Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service.

• Identifies gaps and other opportunities to improve sales attainment capabilities.

• Adhere to ethical standards contained in the Thomson Reuters Code of Conduct while servicing customers and meeting department goals.

• Assumes other responsibilities as required or requested by Leadership.

About You

You're a fit for the role of Client Executive Manager if you have:

• B.S. in business or related area and/or like work experience desired. MBA or CPA License Preferred.

• Proven track record of success in Business to a Business marketplace

• 3-5 years of strong Sales and Account Management experience, preferably in the tax and accounting market

• Experience with Coaching Sales Process, product training and professional development

• Telemarketing or consultative sales related experience strongly preferred

• Proven record of successful sales performance a plus

• Ambitious self-starter with high energy and motivation

• Exceptional oral communication and relationship building skills

• Excellent organizational skills

• Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges

• Ability to adapt to change

• Computer proficiency in Microsoft office and technology aptitude for internal

What's in it for you!

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

• Compensation: Base salary and a variable compensation that is directly related to your success

#LI-TK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.