Fiserv, Inc. Stafford , TX 77497
In this role you will provide the Statement Advantage product point of view on contract renewals and cross sales while presenting a One Fiserv engagement for shared clients with other business units within the company. You will meet goals for revenue growth and revenue retention. This will include working with a combination of our shared and largest clients to define and set strategic direction, renewal planning as a leader with vision and strategic business partner with client.Basic Qualifications for Consideration:
5+ years of experience in the financial services industry or the print/mail industry
5+ year of sales or account management experience
High School Diploma
Ability to travel up to 40%
Preferred Qualifications for Consideration:
A bachelor's degree in Business, Marketing, Communications or related field
A working knowledge of banks and financial institutions
Strong customer advocacy skills with client happiness being the main focus
Good interpersonal and presentation skills
Excellent written and oral interpersonal skills -- the ability to communicate effectively (clear, concise and expertly) with all levels internally and within the Client organization
The ability to review, interpret and implement contracts and service agreements in the course of maintaining the relationship with the client
Financial acumen needed to analyze and present ROI calculations for clients and to analyze and model client for use in price negotiations and contract renewals
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
In this role, you will:
Successfully attain goals, namely business development, retention, and client happiness.
Develop strategies for client success.
Develop account plans for each of their assigned accounts annually.
Maintain pipeline, forecast, and retain satisfied clients.
Develop a deep understanding of assigned clients that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.
Build, improve and execute the long-term client relationships and communication at the C-level, with other key executives, key decision makers and influencers and act as a trusted advisor to senior executives within the client organization.
Build cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and happiness.
Meet or exceed stated financial targets.
Manage, measure and accurately forecast financial outcomes.
Analyze and keep abreast of significant market changes (trends, issues, M&A activity and corporate developments) that would be valuable information to the client and that mitigates and manages risk to Fiserv and the client.
Participate in client site visits as needed
Partner with the Manager of Service Management and the Fiserv Client Partner to facilitate renewals as contracts approach maturity.
Identify add-on sales opportunities to bundle into renewals
Drive sales of additional solutions and new features with existing clients.
Partner with Product Management/Product Marketing to drive special pricing incentives and help socialize to Clients.
Cultivate, secure, and actively maintain Client References.
Serve as point of contact for the Client Partner to engage on add-on opportunities.
Support client visits and client conferences as needed.
Provide solution expertise to help accelerate new client sales.
About our Business:
Output Solutions at Fiserv delivers business critical communications to financial institutions, health and property / casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer dedication and generating incremental revenue.
Fiserv is an Equal Opportunity Employer/Disability/Vet.