Client Engagement Manager

Office Depot Memphis , TN 38103

Posted 4 months ago

Responsibilities

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Client Engagement Manager is responsible for customer satisfaction, community outreach, and in-store events for small and medium businesses.; Will partner with the management team in driving a memorable client/customer experience through leadership, communication, community outreach, and passion for the brand.

S/he will provide guidance and direction to store associates, including Print Services associates, and will facilitate ongoing training on the business model and the importance of offering our client/customer a holistic service offering. The person in this position will coach and train associates to properly assess client/customer needs to ensure satisfaction in every interaction.; This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention. The Client Engagement Manager will proactively engage with clients/customers to exceed their needs, ensure a positive experience and work to generate revenue by driving a sales culture.; Builds ongoing client/customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge.; Is a Change Champion supporting and implementing change.

The Client Engagement Manager, will also be a 'Key Carrier', and will be considered the Leader on Duty. Is responsible for Customer Satisfaction (CSAT) and related results, such as Net Promoter Score (NPS).

Qualifications

High School diploma or equivalent, Bachelor's;degree preferred

Business, Marketing, Retail Management, or another related field preferred

Minimum 2 years of experience in related field

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Other Information

Understands the underlying drivers of client/customer satisfaction and delivers exceptional customer service by observing, listening, interacting and following up with client/customer alerts to ensure satisfaction and issue resolution.; Drives positive customer satisfaction levels and provides effective training to associates to enhance the overall client/customer experience.;;;;

Lead customer satisfaction programs and related initiatives such as Net Promoter Score (NPS) as assigned by the General Manager, by identifying areas of opportunity and provide reporting on metrics to advise of progress and recommendations for improvement. Proactively grows business through client/customer centric programs, such as Office Depot Inc.

Rewards Programs and local marketing plays (loyalty signups, mobile app downloads, etc.). ;

Leads community outreach initiatives and is accountable for initiating and coordinating in-store events with small and medium businesses to increase foot traffic and client/customer retention.; \u200B

Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Services sales, including print and tech services, by supporting all related current programs, new product launches and special initiatives.

Coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional client/customer service delivery. Supports an environment that encourages creative, innovative thinking and risk taking. ;

Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.

Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities.

This includes activation and deactivation of the store's alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.

Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.

Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker's Compensation, wage and hour, I-9 compliance and other legal requirements.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Director (Student Affairs) Health Disparities Ed & Comm Engagement
New!

University Of Tennessee

Posted Today

VIEW JOBS 8/20/2019 12:00:00 AM 2019-11-18T00:00 Pay Grade: 41 Hiring Range: Salary Commensurate with Education and Experience Job Summary/Essential Job Functions: Under the direction of the Director of Student Leadership and Community Engagement, this position supports the UTHSC Quality Enhancement Plan (QEP), including the development and delivery of QEP co-curricular programs. Engages with faculty, students, and staff to ensure awareness and access to all QEP activities. Tracks and reports outcomes of QEP program efforts and produces reports for administration. Plans and delivers instruction on ethical community service, cultural competence/humility, and empathy. DUTIES AND RESPONSIBILITIES: * Plans and hosts co-curricular programs, workshops, and small group activities focused on the social determinants of health (SDoH). Provides information to students, staff, faculty, and community partners seeking information about the QEP. * Attends and delivers cultural competency and humility trainings. Plans and delivers ethics of service training to students and staff. * Develops and drafts grant applications in support of SDoH and community engagement activities. Maintains accurate records and prepares reports related to program activities. * Assists with the development, coordination, delivery, and assessment of the Community Engaged Care program. * Staffs and facilitates simulations in accordance with UTHSC simulation center. * Contributes to materials in the SDoH information repository by reviewing and referring published papers, videos, and talks on the subject. * Presents project outcomes at relevant meetings. * Participates in weekly group and individual staff meetings, as well as other staff development activities. * Supervises department staff in the absence of the Director. * Directs and maintains office procedures and protocols. * Participates in the preparation of reports. * Provides workshops on professional writing skills and assists UTHSC students with professional writing skills via one-on-one meetings. * Performs other related duties as assigned. MINIMUM REQUIREMENTS: EDUCATION: Bachelor's Degree. (TRANSCRIPT REQUIRED) EXPERIENCE: Five (5) years' experience working with students in a higher education environment; OR Master's Degree and three (3) years of teaching experience in a higher education environment. A valid driver's license is required. (Doctorate preferred). (Experience working with underrepresented communities or with populations living in poverty, social or physical displacement, incarceration, or foster care). KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to display effective oral and written communication skills. Ability to exercise independent judgment and discretion. * Ability to work effectively with a broad range of people including faculty, staff, students, health care professionals, and members of the general public. * Strong networking and event planning skills. Skill and creativity in developing resources. * Ability to multi-task, work independently, and as an effective team member in developing community partnerships. * Ability to contribute to the nourishment of a healthy diversity of ideas and people. * Knowledge of and demonstrated commitment to working with diverse populations and other cultural, social, and diverse factors. * Excellent organizational and planning skills. Ability to initiate developing outreach and learning opportunities. * Knowledge and thorough understanding of the social determinants of health. * Basic computer skills in Microsoft Office Suite (specifically Word, Works Database, and Publisher). * Comfortable working in a fast pace environment. * Flexible and willing to participate in office training and professional development skills. WORK SCHEDULE: This position may be required to work frequent weekends. May require occasional evening work and overnight travel. An official transcript or documentation to verify education must be submitted in a sealed envelope to the Human Resources Department prior to first day of employment if selected for a position. University Of Tennessee Memphis TN

Client Engagement Manager

Office Depot