Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Client Engagement Manager

Expired Job

CGI Boston , MA 02108

Posted 4 months ago

Position Description
The CGI Global Technology Operations Organization is seeking a senior Client Engagement Manager with strong service delivery and project management experience to cover a book of business within the GTO Federal portfolio. The primary focus of this role will be to manage and grow existing cloud and hosted steady state accounts within the portfolio under the direction of the Consumer Services Group Lead. Location requirements are flexible. This role requires that the CEM be available for on-call escalations 24x7 in the event of outages related to the book of business.

The position of Client Engagement Manager will join the Client Engagement organization which is continuing to grow rapidly and expand its' client base. The Client Engagement Manager will work with a team of professionals with skillsets ranging from administrative to senior technical experts. Opportunities within Client Delivery for this perspective member are vast if the candidate is ambitious and values the relationship of our clients.

Your future duties and responsibilities
Ability to act as single POC for one or multiple clients; managing day to day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in all client meetings and be available on a 24/7 basis. Candidate must be able to articulate the "CGI way" while also delivering sometimes negative messages in a diplomatic way.

  • Ability to manage escalations, outages, significant issues/concerns while working closely with internal members engineers and providing consistent communications to clients.

  • Ability to work independently, be a forward-thinking individual and provide as much foresight and advanced notice into potential issues negatively impacting CGI.

  • Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.

  • Ability to work closely with the Sales and Business Engineering groups in generating and reviewing cost models, participating in cost model review sessions, presenting proposals to clients and accurately forecasting "wins".

  • Ability to work closely with the PMO on existing and future projects; resource and budget planning, health check report generation and be accountable for timely delivery and overall success.

Required qualifications to be successful in this role
Must have account and client management experience.

  • Knowledge and ability to contribute to the publication of such internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.

  • Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Member must understand P&L reports, impact of budget over/under run, timekeeping reports, change requests and additional (add-on) statements of work.

  • Knowledge of internal processes with relation to infrastructure (UNIX, Wintel, HD, etc.) and ability to work with cross-functional teams while providing continuous support and primary POC for internal and external client base.

  • Ability to participate and add value in internal and external sessions such as Annual Technology Plan, Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, data center tours and client visits.

  • Ability to fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible.

Service Delivery Management

  • 3-5 years, Proficiency Level of Experienced

Project Management

  • 3 years, Proficiency Level of Experienced

Account Management

  • 3 years, Proficiency Level of Experienced



Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change--supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


Department: Infrastructure/Cloud

CGI, Genetic, Manager, Management, Metrics, Project, Project Management, Recruiter, Sales, Security, Unix
Permanent Full Time

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Engagement Manager

Microchip Technology Incorporated

Posted 2 months ago

VIEW JOBS 11/20/2018 12:00:00 AM 2019-02-18T00:00 Company Description Microchip Technology Incorporated is a leading supplier of field-programmable embedded control solutions by delivering a broad spectrum of innovative microcontrollers, analog, mixed-signal and security products, wired and wireless connectivity products, related non-volatile memory products and Flash-IP solutions. Job Description Are you a self-starter? Do you think different? At Microchip Technology, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of ourselves and our clients. We are looking for like-minded people who can share our passion for success. As a client engagement manager, you will be responsible for identifying and building new business. You will be expected to re-frame the client's thinking and build consensus for Microchip's solutions, co-creating value by delivering clients the freedom to innovate. Job Responsibilities This Client Engagement Manager will be responsible for the identification of opportunities within the government agencies of the US government within the US East Coast territory, will communicate and coordinate the business opportunities with key stakeholders within the MCHP organization and plan, and will coordinate and execute total solutions to government agencies to achieve new sales. This position will define sales capture strategies for various government agencies to achieve the successful program award and/or achievement of product sales. Emphasis of the position will be on business development and sales strategies to government agencies to expand new sales opportunities for existing products as well as new product solutions in order to meet set sales targets within your specified region. Specific responsibilities are as follows: * Develops new prospects and interacts with existing customers to increase sales of an organization's products and/or services to government agencies. * Manages and directs a sales rep force to achieve sales to government agencies. * Designs and recommends sales programs and sets short- and long-term sales strategies. * Evaluates and implements appropriate new sales techniques to increase the department's government sales volume. * May recommend product or service enhancements to improve customer satisfaction and sales potential in government markets. * Ensures projects are completed on time and within budget. * Acts as advisor to sales team regarding projects, tasks, and operations related to responsible region and market. * Develop strategic relationships, negotiate and close sales with State, Local, and Federal agencies, and provide groundbreaking solutions to drive their business—and ours—forward. Benefits * Microchip's non-commissioned total compensation and benefits package includes a competitive base salary, bonus aligned with company goals, employee stock purchase program, health insurance coverage, and more. * Opportunity to manage accounts on an entrepreneurial and collaborative basis and be compensated for success in driving the organization's growth Job Requirements Minimum Qualifications * Bachelor's degree or equivalent. A degree in engineering or equivalent preferred. * Minimum of 5 years of experience in sales and a solid technical experience in the Government, Defense, Enterprise and/or telecom/manufacturing sectors. * Experience in complex selling of hardware, software and service product offerings. * Demonstrated proficiency and track record of success in sales to one or more of following areas Telecom Service providers, Equipment manufacturers, Government and Enterprise Contract manufacturers or End Users. * Experience in Large Account Management and Strategic Sales. * Experience with channel management (Distribution, Manufacturer's Representatives and Value Added Resellers) preferred. * Demonstrated proficiency with MS Office applications (MS Word, MS Excel, MS Powerpoint). * Working knowledge of Telecom network architecture (Ethernet, IP, SONET, DWDM, LTE) is preferred. * Knowledge of Synchronization and Timing (Frequency, NTP, PTP) is preferred. * Must be self-starter and be able to initiate and complete tasks with minimum supervision. * Must have strong communication, presentation and organizational skills. * Government security clearance and/or military installation access is a plus * Position requires frequent travel. Competencies * Strategic/Critical Thinking—Systematically solves problems and hypothesizes possible client pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex client challenges * Communication—Tailors communication to the client's needs with authority; effectively delivers presentations and has strong verbal and written communication skills * Interpersonal Influence—Uses rational and emotional drivers that would appeal to clients to comfortably drive conversations to elements of value for both parties * Networking—Identifies the right client stakeholders and builds connections quickly to drive consensus for design wins; works cooperatively with a wide range of internal stakeholders for success * Ownership—Goes out of his or her way to complete a task and has relentless drive to achieve results; is independent and self-directed, and takes initiative * Workflow Management—Sets clear, realistic, and time-bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved within a realistic time-frame. * LI-HL1 Equal Opportunity EmployerMicrochip is an Equal Opportunity/Affirmative Action Employer of Disabled / Veterans / Minorities / Women. We provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected under applicable federal, state or local laws. For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement. Applicants with DisabilitiesIf you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email here with "Applicant Accommodation Request" in the subject line of the email. Alternatively, you may call us at 480-730-7330 to let us know the nature of your request. Microchip Technology Incorporated Boston MA

Client Engagement Manager

Expired Job