Client Engagement Manager

3M Companies Little Rock , AR 72215

Posted 2 months ago

Job Description:

Client Engagement Manager

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Client Engagement Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Execution- ensuring consistency of response and relationship management post sales and for the life of the 3M account, specifically with CodeAssist and Professional revenue cycle services.

  • Strategy and Planning - understanding the clients short- and long-term strategy goals. Build a plan to integrate 3M and the client goals. Partner with the client on return on investment

  • Client Care and Advocacy

  • Coordinate with 3M HIS department to resolve client issue resolution, escalations and rapid response to requests
  • Leadership and Coordination
  • Own the client. Relationship coordination and client focus coordination interactions for the client throughout the organization
  • Accountable and Measured by the overall satisfaction of the client accounts

  • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor's Degree or higher (completed and verified prior to start) from an accredited university OR High School Diploma/GED (completed and verified prior to start) from an accredited institution and a minimum of eight (8) years experience in healthcare in lieu of the Bachelor's degree education requirement

  • Five (5) years of account/project management experience

  • Two (2) years of direct client engagement experience

Additional qualifications that could help you succeed even further in this role include:

  • Strong understanding of the Professional Revenue Cycle and the workflow associated within organizations Revenue Cycle.

  • Strong understanding of Professional Coding

  • Understanding of EHR's

  • Exceptional client relationship skills

  • Ability to find creative solutions and manage difficult situations with diplomacy

  • Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative

  • The successful candidate will exhibit strong teamwork and collaboration both within the Client Engagement team and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic

Travel: Occasional travel may be required up to 50%

Relocation Assistance: is not authorized

Location: Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Pay & Benefits Overview:https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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Client Engagement Manager

3M Companies