Client Development Manager - Fleet Solutions

Overview

Why GM Financial?

GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to join an innovative team of trend-setters in the automotive finance industry.

Why Fleet Solutions?

The recent addition of the Fleet Solutions team creates an opportunity to significantly increase dealer performance, sales penetration, customer retention and unlock significant revenue growth. The new business venture will drive brand awareness and loyalty for General Motors, integrate Fleet Solutions for dealers, and drive digital innovation for our customer.

The Fleet Solutions team at General Motors Financial is looking for experienced fleet account managers to join the team. As part of the value, we bring to our customers, we would like to offer real world fleet industry experience and training from fleet professionals like you! We work hands on with our customers to help them manage, analyze, and make sense of their fleet data, to optimize their operations and drive growth.

This position will be located in the Midwest, U.S. and following a hybrid work model. Hybrid (Combination of work from home and assigned dealer territory.)

Responsibilities

About the role:

You as the Client Development Manager (CDM) will provide support in obtaining, maintaining, expanding, and servicing accounts through effective relationship-building within an assigned territory. You will ensure timely implementations of all customer programs to exceed customer expectations, service and quality standards, and position GM Financial Fleet Solutions as the leader in our industry, ultimately building value and enhancing the customer experience.

If you consider yourself a self-motivated, solutions-driven, a strong communicator with a heart and mind for creating strong relationships and facilitating client development; apply to be a part of the GM Financial Team.

In this role you will:

You know the game. You have a broad knowledge of fleet management concepts, operational management products, fleet data insights and vehicles that has been developed with over 2 years of fleet industry experience.

You can communicate with the best of them. You can write professional and concise emails and are just as comfortable conversing with clients over the phone or virtually. You have proven that you are a strong presenter that can effectively communicate business concepts and solutions, that initiate action, to a C-Suite audience.

You are flexible & organized. You thrive at both working by yourself and as part of a team. You can manage your time efficiently and ask for help when needed.

You have strong interpersonal and relationship building skills You succeed at building strong and loyal relationships with both internal team members and customers through active listening, showing empathy, conflict resolution, collaboration and problem-solving.

Qualifications

What makes you a dream candidate?

• Develop and implement sales strategies through a comprehensive understanding of customers business models and goals

• Identify customer challenges and leverage analytical tools available to implement solutions to create opportunities

• Make sales calls and presentations to customers to develop and meet objectives such as cost reduction, vehicle replacement, ancillary penetration and utilization, business growth and other performance metrics

• Conduct face-to-face meetings with customers including facilitating customer onboarding, quarterly and annual business reviews, and providing recommendations and insight

• Develop and deepen our relationships by establishing a network of key decision-makers and executives within assigned portfolio of accounts

• Exhibit excellent customer service and act as a liaison between dealers and customers for any service discrepancies

• Monitor industry competitors, new products, and market conditions to understand a customer's specific needs

• Aggressively pursue customers using networking, customer referrals, etc

• Maintain and grow expertise of GMF service offerings

• Track account-related activity and opportunities within Salesforce

• Strive to outperform expectations with a positive attitude

• Engage in continuous learning opportunities

Experience

• Bachelor's Degree or equivalent work experience required
• 2-4 years of experience in a sales role within Fleet Industry required
• 2-4 years of experience as an Account Manager or in a similar role within the Fleet Industry preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.Compensation: Competitive salary and annual incentive; this role is eligible for phone/internet allowance and company vehicle program Work Life Balance: This is a field-based role, independent scheduling but face-to-face role meeting with multiple dealerships daily

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