Client Development Account Manager

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary

This role is responsible for developing and qualifying leads for our Global Markets Sales and Societal Impact groups across the organization. The position manages the Global Marketing pipeline by acquiring and cultivating prospects and clients and working closely with other client-facing groups across the enterprise. Interaction with clients and potential clients occurs mainly through video conferencing, phone, and email. Key success factors include managing lead qualifications, lead conversions, and sourcing new business opportunities from organizations. Collaboration with the Sales and Societal Impact groups are essential when consultative and integrated solutions are identified.

Principal Duties and Responsibilities

• Account Management: Cultivate entry-level CCL engagements and develop them into qualified opportunities for business and client partners. Collaborate cross-functionally to target and enhance client relationships. Develop and implement client strategies, conduct internal reviews, assess ongoing needs, and maintain quality control over client relationships.

• Pipeline and Lead Management: Build and maintain a strong pipeline through proactive lead outreach and market analysis. Qualify and develop leads into revenue opportunities. Advance larger, integrated opportunities to CCL's SI and Sales teams.

• Prospect Generation: Assess lead generation through marketing channels like trade shows, campaigns, alumni referrals, and targeted projects. Collaborate with Marketing, Sales and Societal Impact to create processes and projects that generate additional leads.

Minimum Job Specifications (Requirements)

Education

BS/BA degree preferred and/or equivalent sales experience

Experience/Work Background

At least 3 - 5 years of sales, marketing, and client service experience required

Specific Knowledge, Skills and Abilities Required

• Strong business acumen and demonstrated sales mindset

• Excellent attention to detail and knowledge of CRM system(s)

• Database management (ability to mine and use data to support sales efforts)

• Goal oriented

• Excellent time/project management skills required

• Ability to multi-task

• Relationship building skills

• Strong telephone presence

• Ability to work independently and as a part of cross-functional teams

• Skilled in Windows PC environment

Pay and Benefits

• The hiring range for this role is $60,000 - $65,000. Offer will be commensurate with relevant qualifications and professional experience

• 403(b) Savings Plan with employer contribution

• Medical insurance

• Telemedicine

• Dental insurance

• Vision insurance

• Health savings and flexible spending accounts

• Paid time off and paid holidays

• Employer-paid short-term and long-term disability

• Employer-paid life insurance

• Employee and family assistance program

• Various voluntary options for additional plans or coverage levels