You can see it. A company that offers you a career, not just a job. A place where you're challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth and provides compensation worthy of your sterling accomplishments. If that's where you see yourself, Manpower has a career opportunity for you.
Manpower combines an unmatched global perspective with detailed insight into local markets across all major industry sectors. So whether your needs are local or global, we can help you find the workforce solution you need.
The Client Delivery Specialist (CDS) is a member of the larger Client Dedicated Delivery team assigned to a specific client or set of clients. This role completes tasks within the Manpower Service Delivery process, typically with a focus on a specific area of that process: order receipt and management, candidate selection and onboarding, schedule management, time and expense management, associate management, and/or client reporting and data reconciliation. This role owns specific tasks and routinely works with either a Client Delivery Professional or Client Delivery Manager to deliver overall service to a client.
Other duties as directed by Client Delivery Manager.
Engage / contact candidate pool to confirm availability
Match candidates to open job orders or schedules
Coordinate order fulfillment flow to ensure timely and compliant starts
Perform client-specific candidate eligibility / compliance requirements
Perform onboarding duties of new hires
Perform orientation & training of new hires
Confirm daily / shift associate attendance and address associate absenteeism and tardiness
Coordinate weekly associate time capture, hiring manager approval, payroll/billing processing, reconciliation, and adjustments
Communicate, update and maintain associate assignment changes
Compile data, scrub data, and create internal and client reporting
Address overall client and associate issue resolution as directed by CDM
High School diploma or equivalent required; bachelor's degree or equivalent business experience helpful
2 years of client support management / candidate relationship
Strong organizational skills
Strong time management skills to ensure all tasks can be completed in allotted time
Strong communication skills
Ability to use technology and accurately document situations
Ability to quickly learn new systems
Prior interviewing or customer service experience in high-volume environments
Strong customer service skills
ManpowerGroup is an EOE/AA/Vets/Disabled Employer