Client Delivery Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are currently seeking a Client Delivery Manager specializing in technology delivery to join our JLL Technologies Client Delivery team. The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product and client team, managing and mitigating the project risks and assuring client satisfaction with the delivery.

The Delivery Manager is responsible for providing technical project planning, management and execution for JLL clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

About JLL Technologies -

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

What this job involves

As a Client Delivery Manager at JLL Technologies, you will be directly responsible for

• Evaluating complex requirements among multiple stakeholders and interpreting requirements needed to complete delivery

• Managing support of the deployed solution cooperating with analysts, implementation specialists, engineers, and testers

• Designing solutions to complex client problems

• Managing and reporting delivery risks and issues

• Managing change control process

• Managing user acceptance testing and release plans

• Managing communications with stakeholders, business transition team, and business and IT management

• Maintaining thorough knowledge of customer segments and customer needs

• Maintaining thorough understanding of product features and functionality

• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering

• Assisting in documenting business needs and identifying appropriate technology solutions

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

Knowledge, Skills and Abilities

• IT Project management w/concentration on software delivery management

• Demonstrated expertise in CRE applications

• Business analysis and requirements gathering

• Cross functional team coordination

• Relationship management and communications

• Proven ability to navigate in a large matrix organization

• Excellent attention to detail

• Self-motivated, able to set priorities and work autonomously

• Customer service focus

• Knowledge of real estate industry preferred

Education and experience

• Bachelor's degree required, preferably in information systems, computer science, or business administration

• PMI or equivalent certification preferred

• Six Sigma certification or exposure preferred

• Minimum of 10 years of work experience in IT industry or department

• Minimum of 7 years of work experience in leading IT programs

• Experience in managing simultaneous complex projects from inception to successful completion

• Experience in real estate Industry a plus

Estimated compensation for this position is:

132,000.00 - 180,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote -Boston, MA, Chicago, IL, Miami, FL, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.