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Client Delivery Executive

Expired Job

Check Point Software Technologies Irving , TX 75061

Posted 7 months ago

Responsibilities

The Client Delivery Executive (CDE) is a customer-facing position that drives successful outcomes of customer projects and ensures that Check Point technical teams provide the highest quality of service to the customer. Operating an executive level, the CDE is expected to communicate effectively across both the customer's and Check Point organizations, acting as a manager of virtual teams and an orchestrator of resources.

Critical to the success of the CDE is a wide-range of talents, including the ability to interface with individuals in leadership and tactical roles in technology, business and project management roles. Effective communications skills and ease in establishing professional relationships are equally important. Above all, the CDE will need to be viewed as a trusted resource and a source of knowledge, by both customers and Check Point peers.

Ultimately the CDE serves as the owner of the customer's roadmap for implementing Check Point solutions. In this capacity, the individual will be expected to track and adjust project goals and timelines and ensure that gating items, such as certification or migrations, proceed according to plan. The individual will also contribute to Check Point's efforts to grow its business with the assigned customer. Success in business development will be based on ensuring the highest levels of customer satisfaction and in communicating opportunities and new projects to the customer's assigned account team.

  • Ensure that customer and Check Point resources meet deadlines and project milestones

  • Develop and maintain project plans and report status to customer and Check Point points of contact

  • Meet regularly with customer executives and technical teams

  • Interface daily with the customer's assigned Check Point account team

  • Identify gating issues and escalate to customer and Check Point management on a daily basis

  • Maintain regular calls with assigned Check Point professional services and TAC representatives

  • Willing and able to travel up to 50% of the time, including internationally as required

#LI-KG1

Desired Background

  • 7+ years team management of professional services or technical services resources

  • 5+ years direct project or program management experience, especially in either product implementation, technical support or professional services

  • Strong executive reporting skills

  • Excellent communication skills

  • Experience in sales and/or business development activities associated with professional services

  • Strong Check Point product expertise, including hands-on experience

  • Familiarity with networking, Endpoint, mobile, cloud and IT security technologies

  • Excellent organizational skills

  • Ability to operate independently and think creatively

  • Familiarity with project management methodologies

  • PMP certification or equivalent experience preferred

EOE M/F/Veterans/Disabled


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Client Delivery Executive

Expired Job

Check Point Software Technologies