The Client Delivery Executive (CDE) is a customer-facing position that drives successful outcomes of customer projects and ensures that Check Point technical teams provide the highest quality of service to the customer. Operating an executive level, the CDE is expected to communicate effectively across both the customer's and Check Point organizations, acting as a manager of virtual teams and an orchestrator of resources.
Critical to the success of the CDE is a wide-range of talents, including the ability to interface with individuals in leadership and tactical roles in technology, business and project management roles. Effective communications skills and ease in establishing professional relationships are equally important. Above all, the CDE will need to be viewed as a trusted resource and a source of knowledge, by both customers and Check Point peers.
Ultimately the CDE serves as the owner of the customer's roadmap for implementing Check Point solutions. In this capacity, the individual will be expected to track and adjust project goals and timelines and ensure that gating items, such as certification or migrations, proceed according to plan. The individual will also contribute to Check Point's efforts to grow its business with the assigned customer. Success in business development will be based on ensuring the highest levels of customer satisfaction and in communicating opportunities and new projects to the customer's assigned account team.
Ensure that customer and Check Point resources meet deadlines and project milestones
Develop and maintain project plans and report status to customer and Check Point points of contact
Meet regularly with customer executives and technical teams
Interface daily with the customer's assigned Check Point account team
Identify gating issues and escalate to customer and Check Point management on a daily basis
Maintain regular calls with assigned Check Point professional services and TAC representatives
Willing and able to travel up to 50% of the time, including internationally as required
7+ years team management of professional services or technical services resources
5+ years direct project or program management experience, especially in either product implementation, technical support or professional services
Strong executive reporting skills
Excellent communication skills
Experience in sales and/or business development activities associated with professional services
Strong Check Point product expertise, including hands-on experience
Familiarity with networking, Endpoint, mobile, cloud and IT security technologies
Excellent organizational skills
Ability to operate independently and think creatively
Familiarity with project management methodologies
PMP certification or equivalent experience preferred
Check Point Software Technologies