BRP Group, Inc. Bellingham , WA 98226
Posted 4 weeks ago
Guided Medicare Solutions is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare providers and community organizations our team has established itself as one of the leading FMO's in the Medicare industry.
POSITION SUMMARY:
PRIMARY RESPONSIBILITIES:
Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
Documents all activity in on-line client file to ensure quality and responsiveness.
Personally, provides prompt, efficient, high-quality service to all client.
Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem.
Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
Maintains a quality result by following established procedures and making recommendation for changes.
Open, cancels and updates client policy information based on requests received
EDUCATION AND EXPERIENCE REQUIREMENTS:
Experience (years and type of experience): None required; 2 years in a client contact center preferred
Certification(s): None required; None preferred
License(s): None required; None preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
The ability to learn insurance products and grow in product knowledge.
The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
Bilingual in English and Spanish preferred.
Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture
TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:
SPECIAL WORKING CONDITIONS:
IMPORTANT NOTICE:
Starting pay: $20/hour
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BRP Group, Inc.