Client Communications Project Manager

Northwestern Mutual Milwaukee , WI 53201

Posted 5 months ago

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

What's the role?

As part of our growing Client Communications, Field and Product Marketing team within the Marketing Department, you will be a key contributor in defining and delivering outstanding marketing and communication experiences across the end-to-end client journey. You will help drive improvements to client communication content, omni-channel delivery, field-facing digital platforms and service correspondence modernization for assigned projects. This may include project research, execution and measurement tracking/analytics done independently or by building relationships and leveraging synergies between various departments and vendors.

Key Responsibilities:

  • Project Management: Serve as lead for assigned projects, independently overseeing budget management, creation of business requirements and the development of timelines, success criteria, work plans and adoption plans.

  • Platform Support & Enhancement: Coordinate with Information Systems to identify, build justification for, and implement technology enhancements and workflow automation to improve system effectiveness (e.g. Network Store, PromoShop, Workfront)

  • Material Management: Assist with material oversight, managing requests, handling inquiries, custom orders, and issue resolution.

  • Material Development: Aid in design, creation and implementation of client communications, marketing programs, projects and materials. May require management of external writers and internal business partners to achieve goals.

  • Material Standards: Contribute to the development and implementation of formal processes, standards and guidelines for marketing materials and client communications while ensuring cooperation and adherence to the organization's brand standards.

  • Metrics: Develop basic systems and reports to support strategies and tactics to ensure data-driven decision making

  • Relationship Management: Act as liaison/partner/consultant between Communications, MMC, vendors and other internal stakeholders.

  • Shared Learning: Train marketing department members on print and electronic content development best practices, processes and standards.

Bring Your Best! What this role needs:

  • Bachelor's Degree with an emphasis in marketing/communications, business or related field.

  • 3+ years of proven experience/knowledge of marketing and communication operations/processes/materials to include analysis, design, documentation, and production using industry best practices and standards to drive short and long-term business growth goals.

  • Process Oriented - champions the necessary steps to lead projects from launch to completion while defining and implementing solutions.

  • Organized Execution - with attention to detail, able to manage multiple projects keeping them on track, within budget and at required level of quality.

  • Strong Customer Focus Thinking - able to generate excitement with new and different project ideas and programs that keep the client as center focus.

  • Excellent Communication and Influence Skills - clear, concise, and persuasive in style (written and verbal). Drives thinking of brand and communication guideline adherence both internally and with business partners.

  • Problem Solver - resourceful and capable of navigating through complex business challenges and comfortable in ambiguous situations where roles are not always clearly defined.

  • Driven - works independently, not afraid to take charge to get things done. Follows through on commitments to achieve results.

  • PC Experience - proficiency in Word, Excel, and PowerPoint required.

  • Vendor management experience a plus.

  • Knowledge and experience in financial services industry is preferred.

Req ID: 25719

Position Type: Regular Full Time

Education Experience: Bachelor's Required

Employment Experience: 3-5 years


FLSA Status: Exempt

Posting Date: 07/22/2019

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Client Communications Project Manager

Northwestern Mutual