Client Collections Representative

Schedule: Tuesday-Friday 9am-5:30pm, Saturdays 8:00am-4:30pm

Job Type:Full-time

This position will move to our new Northgate office in Fall 2024! It is currently located in Mountlake Terrace, WA.

Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!

About the Company

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,000 providers throughout our nine locations and we are continuing to grow!

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.

Responsibilities include:

• Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.  
• Strategize with clients on ways to complete their overdue payments.
• Educate clients on insurance benefit details and financial responsibility.
• Navigate escalated calls with empathy and healthy boundary-setting.
• Collaborate with team members to meet department goals and daily tasks.

Requirements

What you'll need to be successful:

• Experience in a customer service role with performance metrics
• Ability to communicate professionally, respectfully, and effectively
• A resilient mindset to work through difficult calls with compassion
• Motivation to receive feedback and continually grow
• A team-oriented mindset to foster collaboration and new ideas
• Experience with high call volume
• Working knowledge of Excel (preferred but not required)
• Basic understanding of health insurance (preferred but not required)

Benefits

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• Free virtual health plan
• Health Savings Account
• 12 PTO days accrued annually
• 4 paid holidays per year
• 401(k) with employer matching
• Life Insurance
• Professional development training and opportunities for advancement

Salary: starting $21.00 per hour, opportunity to increase up to $24 with tenure and performance raises.

It is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.