Client Care Specialist

HWS Inc Sterling , VA 20165

Posted 3 weeks ago

The household payroll experts at HomeWork Solutions (HWS) are expanding our sales and client care team! As a Client Care Specialist with HomeWork Solutions, you are the front line for new and existing clients. You interact with the client to ensure they understand HWS services and to collect the information needed to establish client accounts in our company systems and with State & Federal tax authorities. By helping clients navigate the complexities of household payroll taxes, you will provide the excellent first impression and customer service that sets HWS apart!

Daily activities include:

  • Educating clients and prospective clients about household employment tax issues
  • Calls/Emails with clients for inbound sales to gather information needed for account creation
  • Proactively communicating with clients to provide updates on state and federal regulations that may impact their account
  • Assist clients with general questions regarding current accounts
  • Account setup and data entry


  • Proficiency with MS Office, especially Excel (Access a plus)
  • Strong data entry skills and accuracy
  • Friendly demeanor with World Class customer service approach
  • Excellent verbal and written communication skills
  • A positive attitude, strong work ethic, and attention to detail
  • Ability to work core hours of 10:30 AM to 7:00 PM EST (some overtime may be required during tax filing season)


  • Prior customer service, retail or call center experience
  • Knowledge of payroll accounting
  • CRM Software experience
  • Bilingual in Spanish


  • Best of both worlds: An entrepreneurial environment with a foundation of 25 years of stability upon which to build
  • Competitive Pay + Bonus
  • SIMPLE IRA with company match
  • 3 weeks Paid Time Off
  • Corporate membership to Aria Yoga Studio in building
  • Ongoing training and development opportunities
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Client Care Specialist