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Client Care Project Manager

Expired Job

Bank Of America Corporation Tampa , FL 33602

Posted 3 months ago

Job Description:

This position is part of the Consumer Client Care Strategy Team which is responsible for driving the Consumer Client Care strategy, Program Management of Bank of America Voices and oversight of Consumer Client Retention. This role will primarily be responsible for providing executive business support to the Consumer Client Care Strategy Executive and the Head of Consumer Client Services.

This position may be filled anywhere within the US

Responsibilities include but are not limited to:

  • Developing Executive communications to support the Client Care message, culture and strategy

  • Managing the content for the Client Experience Council

  • Board of Directors content for Client Care and Client Experience

  • Ad hoc, time sensitive requests

  • Strategic projects as needed


Must have 5+ years of Client Experience program and / or leadership experience (candidates with a variety of industry experience will be considered the stronger candidate)

Ability to define and execute on tactics to improve client experience performance across multiple businesses and client segments

Proven track record of building strong partnerships and influencing at the manager and executive level without direct authority

Demonstrated effective communication skills to support marketing materials and executive communication

Proven technical skills with high usage of PowerPoint, Excel and working with graphs

Ability to multi-task and juggle competing priorities

Posting Date: 08/20/2018

Location: Phoenix, AZ, MCDOWELL BLDG, 1825 E Buckeye Rd, Newark, DE, Christiana II, 1000 Samoset Dr, Tampa, FL, DOWNTOWN TAMPA, 101 E Kennedy Blvd, Carrollton, GA, Carrollton Maple Street BC, 600 Maple St, Boston, MA, 100 FEDERAL ST (MA5100), Waltham, MA, 1025 Main St (MA6536), Utica, NY, 5701 Horatio St (NY7501), Riverside, RI, 3400 Pawtucket Ave (RI1530), - United States

Travel: Yes, 10% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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Client Care Project Manager

Expired Job

Bank Of America Corporation