Client Care Coordinator

Job Description

Position Overview

Do you like juggling tasks and working with people and animals throughout the day? Do you love creating memorable experiences for those you come in contact with? Are you someone who is able to remain focused and keep calm no matter what may be happening around you? Awesome! We may have the perfect opportunity for you to join our team.

Location

Our practice is located in beautiful Ormond Beach, FL. We are bordered by the Tomoka River on the west and the Atlantic Ocean on the east, and we are just an hour away from Orlando.

Practice Overview

Established in 2009, Pet Street Veterinary Care Center is a full-service private practice. We are in a new 5,000 square-foot building with new equipment, and we offer cold laser therapy, oncology, dentistry, surgery, radiology, ultrasound and in-house lab. We are proud to be AAHA Accredited, FEAR Free & Feline Friendly, and we have been voted Hometown News Reader's choice awards Best Veterinary Clinic & Best Veterinarian for seven years in a row! This doesn't happen by chance. Our team is full of motivated, flexible, and highly engaged people that focus on collaboration and commitment to delivering the best care for our client's pets.

What You'll Be Working On

• Greet clients, answer phone calls and respond to email inquiries

• Schedule appointments and setup new clients and patients; monitor daily schedule and flow

• Properly admit patients and determine whether immunizations/tests are current; make recommendations to clients for updates of necessary immunizations/tests

• Responsible for payment processing and ensuring accurate client electronic records

• Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states

• Assist in cleaning the hospital, which includes ensuring the reception area and lobby are stocked, clean and welcoming

Qualifications

• Must have a High School Diploma or equivalent

• At least one-year experience working in a Veterinary Hospital is preferred

• Ability to work weekends and holidays required

• Ability to work 12-hour shifts Monday - Friday if Full-Time

• Intermediate computer & software skills using Microsoft Suite or similar programs

• Highly motivated, with a demonstrated passion for excellence and continuous learning

• Demonstrated commitment to ethics and integrity

• Strong interpersonal, verbal and written communication skills

• Team player with the ability to work independently to meet deadlines, goals and objectives

• Strong organization, time management, and attention to detail

What's In It For You

• Work a rotating 4-day schedule

• Health Insurance

• Paid Time Off

• Bonus Incentives

• Annual Profit Share into your 401K

• Continuing Education Allowance

• Discounted services for your pet(s)

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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