Client Care Coordinator

Job Description

Animal Hospital of Signal Mountain is looking to add some experienced talent into our growing Team! We are a 4-doctor practice that offers Medical, Urgent Care, Surgical, as well as boarding, and grooming. We have been serving the community since 1989 and have recently added exotics to our practice.

Why AHSM?

We foster a team environment with education of our staff and clients in proper pet health and maintenance being our focus.

The ideal AHSM customer service/receptionist:

Desired job experience/work ethic:

• 2-3 years of experience in a small animal general practice setting.

• Avimark medical database experience.

• Windows Product knowledge (Outlook, Word and Excel)

• Excellent communication and written skills as well as customer relation skills

• Able to handle multi phone lines and invoicing and billing clients

Organizational skills:

• Be able to multi-task, and keep a calm environment

• Canine pet handling - Cat knowledge and handling

• Preventive care knowledge

• Handel tough conversations (cost, euthanasia, medical needs)

• Customer service and interpersonal communication skills

• Motivated to learn and continue your education.

• Timely and focused

Provides excellent and expeditious client experience; always greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client-waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

Starting wage is based on customer service knowledge, data base/medical records knowledge (Avimark) job experience in a veterinary hospital.

Wage and Extras

• Based on the candidates knowledge and experience, in the veterinary field. AHSM rate of hourly pay ranges from $15 to $17 an hour.

• Pet Discounts up to 50%

• Quarterly and monthly bonuses

• Percentage of the employees' health insurance is covered. AHSM also offers medical coverage to your family as well. Disability, Vision, Dental, and 401K.

• Education discounts and access to several educational opportunities.

Days/hours are rotating shifts.

M-F 7-5 and Sat 8-230. Shift 1 Day Shift

M-F 4pm to 12am Shift 2. Urgent Care shift

Urgent care shift are one or two a week out of the month.

We are a fast paced business, that caters to it patients and clients. Please, check out our website at Animalhospitalsm.net

Please send a copy of your resume with a brief statment about why you would like to be part of our Hospital. Also please send some days and times that are best for interviews.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.