Client Care Coordinator

Job Description

Job description

Waterbury Veterinary Hospital is seeking an experienced and dedicated Client Service Representative for a full or part-time position.

This position would typically be 3-4 days per week approximately 6-10 hours per day with a rotating Saturday shift of 8-12.

We are a 4-doctor animal hospital located in beautiful Waterbury Center, Vermont. As a CSR, you are the first line of contact with our loyal clients and must be able to remain friendly and calm in a bustling hospital setting.

Your tasks and responsibilities will include greeting clients in person and over the phone, determining their needs quickly and efficiently, scheduling doctor's appointments, surgeries, and technician appointments, confirming appointments, sending reminders, checking in appointments, maintaining thorough client communication via email, texting, phone call, and other various platforms, gathering and sending records to specialists, emergency clinics, and insurance agencies, collecting payment for services in the form of credit cards, cash, checks, and third-party financing, maintaining a clean and tidy front desk area and exam rooms, understanding and using medical terminology, abbreviations, and pharmaceutical names, learning and maintaining knowledge on breeds and temperaments, and much more!

Being professional and courteous, flexible, willing to learn, able to stay calm under pressure, observing attention to detail, and working well in a fast paced environment are all required.

Prior veterinary office experience is preferred but not necessary. Prior medical office experience is required We have an exceptional benefits package as well as a supportive leadership team to help you learn and grow in your role.

Job Types: Full-time, Part-time

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible schedule

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift
• 4 hour shift Sat as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.